Search results
I. Introduction Dialing 9-1-1 is the most familiar and effective way Americans have of finding help in an emergency. The Americans with Disabilities Act (ADA) requires all Public Safety Answering Points (PSAPs) to provide direct, equal access to their services for people with disabilities who use teletypewriters (TTYs), which are also known as "telecommunications devices for the deaf (TDDs)."
If you are ever in doubt of whether a situation is an emergency, you should call 9-1-1. It's better to be safe and let the 9-1-1 calltaker determine if you need emergency assistance. If you know your situation is not an emergency, then call our non-emergency phone line 416-808-2222.
To provide optimum and efficient emergency call taking and dispatching services to the citizens and visitors of Augusta-Richmond County. Strategic Goals and Objectives . No call shall go unanswered. No call for emergency assistance shall be denied a response. All calls shall be immediately dispatched or immediately routed to the appropriate agency.
You can reach 9-1-1 using just about any device that can make a phone call. This includes traditional landline service, cell phones, VoIP or TTYs. Text messages can also be sent to 9-1-1 from a cell phone. Each of these types of services may provide different information to the 9-1-1 call taker about the location from which you are calling.
• NENA 56-001, Guidelines for Minimum Response to Wireless 9-1-1 Calls • NENA 56-005, 9-1-1 Call Answering Standard/Model Recommendation • NENA 56-006, Emergency Call Processing Protocol Standard These documents were developed to serve as model standard operating procedures for those Public Safety Answering Points (PSAPs) that receive 9-1 ...
9-1-1 certification courses designed to serve small and mid-sized 9-1-1 Centers We understand that small and medium-sized emergency call centers don't always have the luxury of extra personnel to fill in when someone is out for training.
The same calltakers answer both 9-1-1 and non-emergency calls. Calls are prioritized so that we answer 9-1-1 calls before answering non-emergency calls because we must help someone with a life safety emergency before a non-emergency issue. If a calltaker refers you to the non-emergency line, please do not continue to call 9-1-1.
