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  1. 1-877-279-0325. Call New York Life at 1 (800) 225-5695 for questions about your policy, claim, or application - our customer service representatives are happy to help.

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  2. Call Us. (800) 607-6957. Monday to Friday: 8 a.m. to 8 p.m. (ET) The licensed life insurance agent is D. N. Ogle (Arkansas #17009138, California #0L37586). The AARP Life Insurance Program is underwritten by New York Life Insurance Company, New York, NY 10010 (NAIC #66915). AARP membership is required for Program eligibility.

  3. Need to speak with a customer service professional? Call (800) CALL-NYL and say the word “Claims” at any time. Our service team is available 8 am to 7 pm ET, Monday through Friday. When you call, please have the following information available: Deceased Policy Owner's Name. Last Known Address. Date of Birth. Date of Death.

  4. Service Center. For assistance with an annuity application that has been submitted or an existing policy, please contact our Service Center. View Your Policies Online. Advisor Login >. Service Center Phone. 800-762-6212. Mon-Fri 8:30am to 5:30pm EST. Service Center Fax. Fixed or Income Annuities: (866) 858-8956.

  5. How can we help you? Start a claim. Submit a claim online or print a claim form and mail it back. Start a claim. Search for a policy. Need help finding a policy or locating any unclaimed funds? Here's how to get started. Search for a policy. Update beneficiary info.

  6. Manage your policies, pay bills, update beneficiaries and more. Register here. Make a Payment. Start a Claim. Service Forms. We are committed to keeping the information of our customers safe and secure.

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  8. To request a claims packet by phone, call New York Life’s dedicated claims line at (800) 695-5165. Our business hours are 8 a.m. to 5 p.m. (Eastern Time) Monday through Friday. Please have the following information available when you call: Contract Number or Social Security Number of insured, Date of Death, and Cause of Death.

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