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Customer Service. Online Chat Monday-Friday: 7:00am - 6:00pm(CST) Saturday: 8:30am - 5:00pm(CST)
- Shipping & Payment
Get help with shipping and payments at The North Face online...
- Returns & Warranty
Learn more about The North Face's return policy including...
- Size Chart
The North Face size guide includes men's and women's jackets...
- Product Care
Learn more about how to wash and care for The North Face...
- Discounts
The North Face® products featured in our Outlet Stores...
- Favorites
Discover The North Face's online customer tools including...
- Shipping & Payment
Discover The North Face's online customer tools including favorites list, store locator, the mobile app, and SMS signup.
Learn more about The North Face's return policy including how to complete online returns, in-store returns, and gift returns. Plus, get information about our limited lifetime warranty on gear except footwear. Footwear has a one-year warranty.
Contact us. CHAT. Get your question answered quickly. Chat with our team by clicking on the Chat /Virtual Assistant icon on weekdays from 8AM - 6PM. ASK. Got a question? Explore our FAQs to find answers to common questions. EMAIL. Can’t chat now? Click here to send us a message and we’ll get back to you as soon as possible. PHONE.
Customer Service. If you have a question about your order, want to give us your feedback, or just want to talk, feel free to contact us by email, phone, live chat or mail. CONTACT CUSTOMER SERVICE.
If you want to reach out The North Face headquarters, you can dial 855-500-8639 and then be directed to the different The North Face departments including the CEO office, The North Face Human Resources, Finance, Accounting & Billing, Legal Department, The North Face, Customer Service & Support, Logistics, Marketing & Sales, and all other ...
Phone Support. Monday-Friday: 8:30am - 5:00pm EST. Call: (877) 992-0111. Customer Service will be closed Monday, July 1st for the national holiday. All orders received after Friday, June 26th 12:00pm EST will be processed Tuesday, July 2nd.