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May 18, 2023 · Customer service training is the coaching that employees receive to improve support and satisfaction among customers. A strong customer service training program includes exercises for improving interpersonal communication, product knowledge, conflict resolution, crisis management, and more.
- Allie Decker
- Customer Service Certification
- Help Desk Certification
- Call Center Certification
- Client Services Certification
- Client Service Manager Certification
- Customer Experience Certification
- Customer Service Leadership Certification
- HubSpot Academy
- Customer Service Training by Alison
- Support Professional Training by Service Strategies
Whether you’re new to customer service or an experienced rep, a customer service certification offers a real world environment to hone your skills. Many certifications are offered online or in-person with instructor-led classes tailored to your organization's specific goals. This certification helps you become a better problem solver and communicat...
When choosing a help desk certification, prioritize options offered by your help desk software provider. It’s a tactical certification with immediate return on investment as you’ll be able to apply what you’ve learned fairly quickly and spread that knowledge among your team. Once you’ve mastered your help desk software, you can take advanced course...
Many customer service professionals begin their careers working in call centers, and a call center certification validates the technical, communication, and service skills of reps working with inbound and outbound calls. To earn this certification, you’ll establish a baseline assessment of your skillset, improve your performance, and substantiate y...
The client service specialist certification (CCSS) is ideal for entry-level professionals as it provides a foundational understanding of the customer service industry. To earn this certification, you’ll need to demonstrate the right blend of knowledge and skills in both customer service and sales functions, and it will mold you into a well-rounded ...
The client service manager certification is offered from a leadership point of view. If you’re a customer service rep, you can forge a path to a leadership position with this certification. It certifies your skills in applying best practices for customer service, sales, coaching, and leading.
The customer experience transcends any one function and is often the responsibility of every team, but customer service reps champion that experience by becoming certified customer experience professionals. When a company can craft processes and responses that make the customer feel valued, seen, and appreciated the entire business benefits. With t...
A customer service manager certification is worthwhile for any service rep working towards senior leadership positions. In these certifications, you’ll learn strategy, technical skills, and practical ways to apply your knowledge of customer service. You can use this type of certification to leverage a promotion, transition into a new role, or boost...
HubSpot Academy offers courses that provide useful customer service lessons, like the Inbound Certification course that features recent updates to the Inbound Methodology. Other courses include the "Customer Success & Account Health Check" course that covers the steps to nurturing and delighting customers over time, or There's also a "Managing Your...
Alison’s customer service training program is for all stages of customer service careers. It introduces the basic concepts of customer service through an online course, and the goal is to teach reps how to handle difficult customer interactions while understanding why they occur in the first place. The course also dives into creating a customer-foc...
Service Strategies helps technical support reps provide high-quality customer service by training effective communication techniques when providing technical solutions. Sometimes technical concepts can be challenging to explain and understand, so it’s important to know how to communicate these solutions clearly. Service Strategies offers three ways...
Customer Service. Customer service training builds upon basic to advanced skills for in-person, telephone and online communication, as well as business etiquette. Read More. Why is Customer Service Training Important?
Learn customer service best practices, whether you're a customer service professional, manager, or work with customers in your career. Acquire skills in communication, contact centers,...
Explore top courses and programs in Customer Service. Enhance your skills with expert-led lessons from industry leaders. Start your learning journey today!
May 23, 2016 · Learn how to identify and address the unique challenges posed by serving customers over the phone.
WHAT YOU WILL LEARN. Recall guidelines for answering calls and putting customers on hold. List techniques for transferring and closing customer service calls. Recall techniques for maintaining a positive tone of voice on customer service calls. Identify examples of active listening techniques. Recognize examples of customer-focused language.
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"Skills training focused on developing confident, engaged teams, and ready to serve.". Building the Attitudes for Customer Service Excellence. Connect with a Local Consultant.
