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We’re here to help. Contact us for general, billing, or technical support. Chat now. NY: Bronx, Brooklyn, Westchester. 718-860-3514. Long Island. 631-393-0637. New Jersey, Pennsylvania. 973-230-6048.
Customer service from Optimum. Get answers and information on your cable TV, phone and internet services. View Frequently Asked Questions.
- Troubleshoot Optimum Internet, TV Or Phone Services
- Resetting Your Optimum Password Online
- Rebooting Your Optimum Smart Wi-Fi Router
- Connecting to Optimum Wi-Fi Hotspots
- Checking For Optimum Outages in Your Area
To troubleshoot common Optimum internet, TV and phone issues, go to the Optimum support page. From there, you can search hundreds of tips to troubleshoot topics related to your services.
Need help logging into your Optimum account? If you forgot your password, here’s how to reset it and log in: 1. Visit optimum.net/password. 2. Enter your Optimum ID and the code displayed. Forgot your Optimum ID? Recover it here. 3. Select how to reset your password. If you set up your Optimum ID with an alternate email address or phone number, Opt...
Rebooting your router is a common quick fix for Wi-Fi connectivity issues. If your computer is connected to your Optimum Smart Router, but you cannot connect to the internet, try these steps to reset your equipment: 1. Unplug the power from your modem and router. 2. Turn off your computer. 3. After about 60 seconds, plug your modem in. Once you see...
Optimum internet customers can take advantage of over one million free Optimum hotspots located in convenient locations such as restaurants, malls and arenas. Find Optimum Wi-Fi hotspot locations here. To connect to an Optimum Wi-Fi hotspot: 1. Enable Wi-Fi on your device. 2. Select the Wi-Fi network optimumwifi. 3. Open your browser and sign in wi...
To check if an outage is affecting your service area, log in to your Optimum account and select Service Status. Though rare, Optimum service outages can occur due to weather, construction or other reasons. You can receive outage notifications via email, phone or text. Select how you prefer to receive outage communication in your Optimum profile und...
Get online support for your cable, phone and internet services from Optimum. Pay your bill, connect to WiFi, check your email and voicemail, see what's on TV and more!
Call 1-866-347-4784 for customer support, add or remove services, or pay your Optimum bill. Or call one of the numbers below if you’re in an Optimum service area: NY: Bronx, Brooklyn, Westchester: 718-860-3514. Long Island: 631-393-0637.
Visit Optimum's Riverhead, NY store and learn about our high speed home Internet, see our Mobile phones, in-store specials, local offers, and much more!
If they have any questions or concerns they know that an experienced support team is just a phone call or chat away. Enjoy 24/7 customer service; get the information you need at a time that's convenient for you.
