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      • The three-digit telephone number "9-1-1" has been designated as the "Universal Emergency Number," for citizens throughout the United States to request emergency assistance. It is intended as a nationwide telephone number and gives the public fast and easy access to a Public Safety Answering Point (PSAP).
  1. In 1979, approximately 26% of the population of the United States had 9-1-1 service, and nine states had enacted 9-1-1 legislation. At this time, 9-1-1 service was growing at the rate of 70 new systems per year.

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  3. The 911 system was designed to provide a universal, easy-to-remember number for people to reach police, fire or emergency medical assistance from any phone in any location.

    • Tomorrow Is Today
    • The Final Frontier
    • Closing The 9-1-1 Gap
    • Why Close The Gap
    • Transformation
    • Conclusion

    This scenario isn’t a pie-in-the-sky version of tomorrow; the technology exists today to make it possible. Anyone who owns a streaming device can envision what re-broadcasting voice and GPS data over the Internet to a mobile device would look like. Imagine a brick-sized device installed in a Public Safety Answering Point (PSAP) that grabs the voice...

    Most people might be surprised to learn that the vast majority of police chiefs and sheriffs working today are older than the United States’ 9-1-1 emergency notification system. In 1957, the National Association of Fire Chiefs recommended the use of a single number for reporting fires. It wasn’t until 1967, when the President’s Commission on Law En...

    The 9-1-1 Gap is a new term to describe an old problem. The dynamic it represents is inherent in all human communication. The earliest exposure to this type of delay for most is the childhood game of telephone, where one child whispers a phrase in the ear of another, who whispers it to yet another and so on down the line, until the message is so di...

    Closing the 9-1-1 Gap offers a distinct benefit: It can reduce response times while increasing the quality of service provided. Reducing response times is a constant priority for most city and county emergency services, and response times are often the most visible measure of customer service. As such, reducing that metric is viewed as a top politi...

    Examples where slight improvements in communication provide transformational improvements in service are not hard to find. Pay-for-ride companies such as Uber and Lyft provide essentially the same taxi model services that have been around for decades, yet their business model has been revolutionary in terms of user experience, adoption, and efficie...

    Some will make the argument that the technology described here to close the 9-1-1 Gap isn’t broadly transformational. And, admittedly, this single feature of providing real-time streaming 9-1-1 audio to first responders in the field will not transform the entire discipline of dispatch or emergency response. It will not solve all the problems with c...

  4. What is 9-1-1? Nine-one -one is the number most people in the U.S. and some in International countries call to get help in a police, fire or medical emergency. In some places, you may be able to be connected with Poison Control by calling 9-1-1, but you should check with local officials in your area to make sure.

  5. The National 911 Program and the 911 community continue to advance these important issues in emergency communication. 911 & FirstNet Together, they can deliver critically-needed access to public safety.

  6. ­ In order to be effective, any emergency system needs to do three basic things: recognize when someone dials the emergency number on any phone (even a pay phone when no coins have been supplied) route the call to the nearest answering point based on the call's originating location.

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