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How to chat with PlayStation Online Assistant. PlayStation® Online Assistant is a chat service that allows you to contact PlayStation Support. After answering a few questions from the chatbot, you can talk to a person during business hours.
People also ask
How do I chat with a PlayStation support agent?
How do I contact a PlayStation support team?
What is PlayStation live chat?
What is PlayStation Online Assistant?
Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support. Need to get in touch? Before you contact PlayStation Support, look up your issue to find helpful information and the relevant contact method.
A place where you can find solutions and ask questions. Community Support by Sony. Get Support Content on the Go! Google Play App Store. Chat with an agent for help with your Sony® Consumer Electronics products.
- Overview
- Calling, Emailing, or Writing a Letter to PlayStation
- Live-Chatting with Customer Service
- Tweeting Ask PlayStation
PlayStation is a highly popular video game brand produced by Sony Interactive Entertainment that includes consoles, games, online content, and many other forms of gaming media. PlayStation prides itself on its customer service and satisfaction, so if you need to get in touch with them, it’s actually really easy to do so. There are multiple options ...
Dial 1-800-345-7669 to call PlayStation for immediate assistance.
Use any phone to dial the toll-free international number for PlayStation’s customer support between the hours of 8 a.m. and 8 p.m. PST so you can speak directly to a representative. Explain the problem or issue that you’re having so they can assist you.
Calling the customer service line is the fastest way to get in touch with PlayStation for assistance with technical issues or account problems that you’re having.
Have your account information handy so the representative is better able to assist you.
If you call outside of business hours,
explaining your issue and include your contact information so they can call you back.
Go to the PlayStation website at
Open up a web browser and enter the URL into your search bar pull up the official PlayStation website. Allow the web page to full load so all of the features are active. Depending on your location, you may be directed to the PlayStation website that’s relevant for your area.
For instance, if you live in the US, you may be redirected to
No matter where you’re located or what site you’re redirected to, you’ll still be able to access the same features and use the live-chatting service.
If you’re having trouble finding the web page, use a search engine such as
or Bing and enter search terms like “playstation website” to bring up the page.
Open up a web browser and type in the URL to reach the @AskPlayStation Twitter page, or use the Twitter app on your smartphone or tablet to pull it up. Make sure you’re logged in to your account so you can contact the page.
If you don’t have one, you can
Post a Tweet to the page asking them to contact you.
Select the option to post a Tweet to the @AskPlayStation page and type a short message that briefly explains the problem or issue that you’re having. Ask PlayStation support to contact you via your Twitter to help you resolve it.
Posting a Tweet about a problem or question you have about games, online content, or consoles is a great way to get PlayStation’s attention and receive a response.
Don’t include personal or financial information in a public Tweet to keep yourself protected.
- 1.5M
May 13, 2024 · Live Chat: Instant messaging system on their support site to chat with an agent in real-time. Phone: Calling their 1-800 number connects you directly with the support team. Email: Submitting request forms via the website which get routed to appropriate teams.
I need to talk to live support and the times I called I got an automated message that they were too busy to take my call. So I decided to try live chat and got a notice that wait time was going to be ~25 minutes before someone would be available.
Aug 25, 2023 · Contacting PlayStation Support via Live Chat. If you prefer a more text-based interaction or don’t have access to a phone, contacting PlayStation Support via live chat is a convenient option. This method allows you to chat with a support agent in real-time, providing assistance for your PlayStation-related concerns.
