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  2. To activate your Key2Benefits card, you must call the number on the back of the card and follow the prompts. Start using your card immediately once it's activated.

  3. View your current account balance and transaction history online 24/7 at Key2Benefits.com at no charge. • Phone – Call the Key2Benefits Customer Support at 1-866-295-2955 at no charge. • Text – Sign on to Key2Benefits.com and click the “Alerts” tab to enroll in text alerts, including current balance alerts.

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  4. The Key2Benefits card allows you to self-enroll in optional text or email alerts such as the addition of funds, low balance, zero/negative balance, and change of address online at Key2Benefits.com.2. Q: Can I load money to my Key2Benefits card? No; only the Program Administrator that enrolled you in the card program can add funds to your card.

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  5. Enter your 16 digit card number, PIN (selected during the activation process) and confirm the code displayed on the screen. Select a user ID and password for future logons. You will be prompted to set up security challenge questions. Select 4 challenge questions from drop down menus and provide the answers.

  6. 24/7 Customer Support. Access the KeyBank website to view balances, transactions, and monthly statements at no charge. Access a live agent at 1-866-295-2955 at no charge. How do I sign up for a Key2Benefits debit card? View a Printable Authorization Form: Debit Card - Fill out and mail this authorization form.