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Contact BT for help and support with your BT broadband, TV, home phone or mobile. We have a range of ways to get in touch for new and existing customers.
- Technical Support
If you need technical support for your BT products and...
- Complaints
What would you like to do? Make a new complaint. Check an...
- Contact From Abroad
Contacting BT from abroad; Back. Contacting from abroad....
- BT Business
How do I access the BT One Phone Portal? Call us: 0800 800...
- BT Mobile Help
BT Mobile help is here to support you with your mobile. Get...
- Keeping your number with BT Mobile
How to keep your mobile number. You'll need to get a PAC...
- Technical Support
BT Mobile help is here to support you with your mobile. Get advice on keeping your number, activating your SIM, using your phone abroad and unlocking your phone.
Nov 13, 2023 · Dial an 0800 number (e.g. BT on 0800 800 150) and let it connect (this ensures the sim is active and you don’t need to top up) 3. Text PAC to 65075 and you’ll get a message back with a PAC code for that number. 4. Log into your MyBT and follow the instructions to port in a number to that line you wish to renumber. 5.
How to keep your mobile number. You'll need to get a PAC code from your old mobile provider. (PAC codes are made up of three letters and six numbers.) We use it to move your number from your old provider to BT. Before you do this, make sure your phone is unlocked. To get a PAC code, call the customer services number for your old mobile provider.
May 23, 2023 · You can call BT on 0330 1234 150, or on 150 if you are a BT mobile customer, for whatever reason you need to get in touch. Broadband and landline customers should press 1, BT TV customers press 2, and BT Mobile customers press 3.
Aug 3, 2022 · If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible. If you're calling from you BT Mobile phone number , you can also just dial 150 instead of the full number that is listed in the contact table below.
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Oct 2, 2023 · If you want to contact BT Mobile's customer service, you can do it by dialing 0800 917 0510 from 9am to 5pm Monday - Friday.