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How to chat with PlayStation Online Assistant. PlayStation® Online Assistant is a chat service that allows you to contact PlayStation Support. After answering a few questions from the chatbot, you can talk to a person during business hours.
I need to talk to live support and the times I called I got an automated message that they were too busy to take my call. So I decided to try live chat and got a notice that wait time was going to be ~25 minutes before someone would be available.
I wouldn't make this post here normally but playstation support (live chat=hell) has made it impossible to address my problem. My old ps4 broke after a year and i bought a new ps4, but managed to get a ps5 the next (overpaid about 60 dollars to get a bundle at GameStop).
May 13, 2024 · 87% satisfaction rating from a recent survey of PlayStation customers using the live chat function. Based on my experience troubleshooting both account and technical issues, live chat is by far the fastest and most effective way to reach a support rep who can truly investigate your case.
Most centers have more than one way to contact them, usually phone service and another means. For instance, the UK has an email address and US/North America uses live chat.
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If you're having issues with a direct.playstation.com order, contact us. Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support.
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May 13, 2024 · Initiate a live chat for assistance. PlayStation offers live chat support during the same hours as phone (8am-8pm weekdays, 9am-6pm weekends PST). Chat is better for basic troubleshooting that doesn‘t require account access. I turn to it most often for:
