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  1. Unplug the sensor from the console, and then plug the sensor cable into the AUX port on the back of the console. Important Remove the power/USB adapter cable if your Kinect sensor came with one. Turn on the console.

  2. Jun 2, 2016 · Reset the Kinect: If the Kinect sensor is already firmly connected, unplug it. Wait ten seconds and then plug it back in again. This will reset the Kinect. Reset the Xbox One: If resetting the Kinect didn't fix your problem, you should reset the Xbox One console itself. Press left on the dashboard, scroll down to the settings icon, and select ...

  3. Set up your play space. Use the following guidelines to make sure your play space is ready for a great Kinect experience: Clear the area between the sensor and the players. One player: Stand back about 4 ft. 7 in. (1.4 m) Two players: Stand back 6 feet (1.8 m) Make sure the room has bright, even lighting. The sensor can detect you if you are in ...

  4. Press the Xbox button on your console to turn it on. Plug the Kinect sensor into the back of the console and wait up to 2 minutes for it to be recognised. Go to the Kinect Settings page: Press the Xbox button on your controller to open the guide. Select Profile & system > Settings > Devices & connections > Kinect.

  5. Press the Xbox button to open the guide. Select Profile & system > Settings > Devices & connections > Kinect. Select Kinect doesn't hear me. Select Start audio check. The sensor checks the background noise in your play space. If there isn't too much background noise, the system automatically goes to the next step.

  6. Plug the Kinect sensor into the back of the console and wait up to 2 minutes for it to be recognised. Go to the Kinect Settings page: Press the Xbox button on your controller to open the guide. Select Profile & system > Settings > Devices & connections > Kinect. Select I moved my Kinect sensor or I'm having trouble with Kinect.

  7. Important Remove the power/USB adapter cable, if your Kinect sensor came with one. Turn on the console. One by one, plug each USB accessory back into the console to see if one of the accessories causes the problem.

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