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  2. If you think your account has been hacked or taken over, you should visit this page to secure your account. We'll ask you to change your password and review recent login activity. Your account may have been hacked if you notice: Your email or password have changed. Your name or birthday have changed.

  3. Our guided help tool can walk you through the steps to resolve your issue. Get Started. If you think your account has been hacked or taken over, you should visit this page to secure your account. We'll ask you to change your password and review recent login activity. Your account may have been hacked if you notice:

    • Signs That Your Email Or Social Media Account Has Been Hacked
    • Steps to Get Back Into Your Account
    • What to Do Once You’Re Back in Your Account
    • How to Protect Your Accounts from Getting Hacked

    You might have been hacked if 1. your social media account has posts you didn’t make 2. you can’t log into your email or social media account 3. your Sent folder has messages you didn’t send, or has been emptied 4. friends and family are getting emails or messages you didn’t send, sometimes with random links or fake pleas for help or money

    1. Update your security software, run a scan, and delete any malware.

    Start with this important step — especially if you’re not sure how someone hacked into your account. Use either the security software that comes with your computer, phone, or tablet or download software from a reputable, well-known security company. Then, run it to scan your device for malware. If the scan identifies suspicious software, delete it, and restart your device.

    2. Change your passwords.

    If you’re able to log into your email or social media account, change the password right away. If you use similar passwords for other accounts, change them, too. Make sure you create strong passwords that will be hard to guess. If you can’t log in to change your password, check the advice your email provider or social network has available. Several popular email service providers (like Gmail and Yahoo) and social media websites (like Facebook and Twitter) give advice on how to restore and pro...

    3. Set up multi-factor authentication.

    While you’re updating your password, check if your email or social media account lets you turn on multi-factor authentication. Multi-factor authentication requires a password plus something else — say, a code from an authenticator app — to prove it’s really you.

    1. Check your account settings.

    After you log back in to your email account, check on a few things: 1. Look at your signature block and make sure it doesn’t have any unfamiliar links. 2. Check your settings to see if there are “rules” set up to forward emails automatically. Delete any rules you didn’t set up, so your messages aren’t forwarded to someone else’s address. 3. On your social media account, look for changes since you last logged in — like any new “friends.”

    2. Take stock of what’s in your inbox.

    Consider what kind of information the hacker might have seen. Hackers look for information that can help them find usernames and passwords to important sites, like online banking or retirement accounts. Consider changing the usernames and passwords for accounts that may be at risk.

    3. Look for tracks.

    In your email account, review the Sent, Trash, or Deleted folders. You might be able to uncover clues about what the hacker did. Search for emails that the hacker sent from your account, or that the hacker may have viewed and then deleted. In your social media account, check for messages that the hacker might have sent from your account. This information will help you figure out what information was exposed. If it was, visit IdentityTheft.govto find out what you should do next.

    Use strong passwords.That means at least 12 characters. Making a password longer is generally the easiest way to make it stronger. Consider using a passphrase of random words so that your password...
    Turn on multi-factor authentication. Multi-factor authentication requires a password plus something else — say, a code from an authenticator app — to prove it’s really you. This protects your accou...
    Protect your information. Think twice when someone asks you to put in your username and password. Never give them out in response to an email. If the email or text seems to be from your bank, for e...
    Install and update security software, and use a firewall.Set your security software, internet browser, and operating system (like Windows or Mac OS X) to update automatically.
  4. If you think your account has been hacked or taken over, we can help you secure your account, change your password and review recent login activity.

  5. As a first step, follow the steps outlined in our article on securing a hacked or compromised Google account . After regaining access, enabling 2-step verification on your account is...

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