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  2. Account Hardware & Repairs How to troubleshoot DUALSHOCK 4 wireless controller issues Find troubleshooting steps for your DUALSHOCK®4 wireless controller. How to reset your DUALSHOCK 4 wireless controller Turn off and unplug your PS4 console. Locate the small reset button on the back of the controller near the L2 button.

    • PS4 Controller Won't Connect Or Pair
    • PS4 Controller Keeps Disconnecting
    • General Fixes When Your PS4 Controller Isn't Working
    • Dualshock 4 Hardware Fix Options
    • PS4 Controller Issues, Patched Up

    Normally, when you press the PS Buttonon your controller, it should turn on and connect to your system. However, when it's not connecting, you'll instead see the light bar on your controller flash for a bit, then turn off. This often happens if you've used your DualShock 4 with another console, since the PS4 controller tries to connect to the last ...

    If your DualShock 4 disconnects randomly while playing, there are a couple of remedies you can try. First, make sure your controller battery is charged. It sounds simple, but if the battery in your controller is almost dead, it may disconnect. To check your controller battery life, hold the PS Buttonto bring up the Quick Menu on the left side of th...

    We've looked at specific fixes for a few common DualShock 4 problems above. Next, let's look at more general solutions for problems with PS4 controllers. Walk through these if your PS4 controller is still not responding.

    Like most hardware, DualShock 4 controllers have a one-year warranty. If you bought your PS4 controller within the last year and it's still not working after all the above tips, you should visit PlayStation's Repairs pageto put in a request for repair on your controller. If your PS4 controller isn't working in a game, one of its buttons could be st...

    Now you know how to fix the most common PS4 controller issues. More specific problems, such as a button that stops working, unfortunately fall under the hardware fix solutions mentioned above. You may be able to fix minor issues by following YouTube tutorials, but be careful not to further damage your controller in the process. Hopefully, your Dual...

    • Ben Stegner
    • Editor in Chief
  3. Sep 28, 2021 · Why is my PS4 controller not working? Asurion Experts explain common DualShock 4 issues, how to troubleshoot, and how to fix them. PS4 controller not working: Ways to troubleshoot & fix | Asurion Skip to main content Repair services What can we help you with today? We’ll fix your broken tech fast—with or without a protection plan. Get Started

    • Use a USB cable. Your goal is probably to play wirelessly, but the first step is to make sure that your controller actually works. If it does work when connected to the PS4 with a USB cable, then the controller itself is at least nominally functional, and you can proceed.
    • Make sure the battery works. If the controller doesn't power on, then try charging it. If it still doesn't power on, even when plugged into the PS4, then suspect the battery.
    • Check for a loose USB connection. With a USB cable plugged into your controller, gently prod the connector. If it feels loose, or it comes out easily, then there may be a problem with the socket or the cable connector.
    • Test your USB cable. Before moving on, you'll need to make sure that your USB cable is actually working. If your controller lights up when plugged in, that's a good hint that it's probably working.
  4. Pair with console Pair with other devices Charge controller Adjust controller settings Having issues? How to pair your controller with a PS4 console or PS5 console Make sure that your console is on. Connect the controller to your console using the included USB cable. If your controller is turned off, press the PS button.

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