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  1. Find out how to contact Universal Credit online, by phone, textphone, relay service or BSL video relay. Also get the numbers for New Style ESA, JSA and Jobcentre Plus.

    • Overview
    • This news article was withdrawn on 27 January 2020
    • More information
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    From today (29 November 2017) all Universal Credit telephone lines are Freephone numbers.

    Find out how to contact Universal Credit.

    All DWP Universal Credit phone lines are now free and nobody will be charged when they need to call to get help with their Universal Credit claim.

    In October, Secretary of State for Work and Pensions David Gauke committed to making all DWP helplines Freephone numbers by the end of the year.

    Secretary of State for Work and Pensions David Gauke said:

    We’re building a welfare system that is fit for the modern world where people increasingly manage their affairs online.

    The vast majority of people apply for Universal Credit online, setting up an account that they can access 24 hours a day to manage their claim.

    99% of applications to Universal Credit are made online.

    Universal Credit claimants can update any changes in circumstances, check on their payments and rearrange appointments 24 hours a day through their online journal.

    Previously, calls were charged at local rates set by providers and were free for many people as part of their call package. If someone had been concerned about the cost, they could request a free call back.

    Anyone calling the old numbers will hear a repeated message informing them of the change and the new number to call. They won’t be charged for listening to this pre-recorded message as long as they hang up before the call is terminated. The message will be clear about the need for the caller to end the call before they are cut off.

    Press Office

    Caxton House

    Tothill Street

    London

    SW1H 9NA

    Telephone: 0115 965 8781

    Find out how to contact Universal Credit by phone for free from 29 November 2017. The web page lists the key Freephone numbers for live and full service, and explains the change from old numbers.

  2. www.universal-credit.service.gov.uk › contactUniversal Credit

    We would like to show you a description here but the site won’t allow us.

  3. Telephone: 0800 328 5644. Welsh language: 0800 328 1744. Textphone: 0800 328 1344. Northern Ireland: 0800 012 1331. All lines are open Monday to Friday, 8am to 6pm, except Northern Ireland - 8am to 4pm.

  4. Jan 4, 2020 · Find the phone numbers for Universal Credit helpline, textphone, Citizens Advice, Jobcentre Plus, local authority and Money Advice Service. Get free and confidential advice on Universal Credit claims, problems and debt.

  5. Find out how to contact Universal Credit online or by phone for different queries and situations. Get the numbers for Universal Credit, New Style ESA, New Style JSA and Jobcentre Plus helplines.

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