American International Group
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For general inquiries, please call: 1-800-638-5433.
Self-Service. Log in or register at online.metlife.com to manage your account. With MetOnline servicing, you can: Enroll in MetLife’s eDelivery ®. Change your address and/or phone number: watch video. Update your beneficiary. Update your policy information. Review your coverage and premium. Initiate a withdrawal.
You can contact your financial professional with any questions, visit our support pages for life insurance, disability insurance, annuities, long-term care insurance, or visit our Contact Us page. How can I give MetLife my new mailing address or phone number?
10. Once I have submitted my group life claim, how can I contact MetLife if I have questions? You can contact us at 1-800-638-6420, Prompt 2. 11. What are the available hours at MetLife to contact Group Life Claims? Our Customer Service Center is open Monday through Thursday, 8:00 a.m. to 8:00 p.m. ET, and Friday 8:00 a.m. to 5:00 p.m. ET.
All those wishing to file a claim under their long-term care policy or certificate should call our Customer Service Center directly, at 1-888-687-0977. For other questions, or to make policy changes, call the number below based on how the policy or certificate was purchased.
MyAccounts – MetLife lets you access and manage your insurance policies online. Register or log in to view, update, or change your coverage.
Current MetLife individual life insurance policy members can call the MetLife customer service phone number at 1-800-638-5000 for help with their policy. Current policyholders can also log in to their online.metlife.com MetLife member account to manage their services.
Contact Us. To speak with a customer service representative, please contact Member Services at 1-833-393-5433 (EYE-LIFE) Please do not use e-mail to update your records. Contact your benefit manager or human resources department.
Contact our Customer Response Center by phone, 8am – 9pm EST, Monday–Friday, or email us at ask4met@metlifeservice.com.
The quickest way to find your answer is in the frequently asked questions above. However, if you still have questions, we’re here to help. Please call us at one of the numbers below.
