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  1. With a history dating back to 1886, American Water (NYSE:AWK) is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company.

  2. MyWater is a fast and easy way to access and manage your water and/or wastewater account. Here are a few things you can do through MyWater: • View and pay your bill. • Enroll in our Paperless Billing and Auto Pay programs. • Check your account balance. • Update your contact information.

  3. Pay In Person. Some New Jersey American Water facilities accept customer payments on location. Please see the below list of payment locations and details. Address: 50 Winfield Scott Plz., Room 102, City Hall, Elizabeth, NJ 07201. Hours: Monday – Friday, 9:00 AM – 4:00 PM; closed on holidays.

  4. Here you'll find useful information about your service, your bill, and your rights and responsibilities as a New Jersey American Water customer. We’ve always offered 24-hour customer service, but now that service is even more convenient when you manage your account online.

  5. That’s what our skilled teams of experts care about most, and focus on every day. Our customers are our number one priority, and we are proud to deliver clean, safe, reliable and affordable water and wastewater services. In New Jersey we serve about 2.8 million people.

  6. Business Hours: 7 a.m. - 7 p.m. M-F. Self Service & to Report an Emergency, we are available 24/7. TDD: 711. Reference 1-800-272-1325. Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.

  7. Turning your residential water services on and off has never been easier. Visit the My Account section of this site to set up your account, keep track of your water use and pay your bill when it is convenient for you. You can even request a time to have your service turned on or off.

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