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Find the best solution for your Samsung product issues by SMS, Chat, Phone, Email, and more. Search your model number or browse by product category to connect with Samsung Care Pros.
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- Overview
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Do you have a Samsung device that’s on the fritz or just not working the way it’s supposed to? We know that it’s extremely frustrating when this happens, but Samsung has a few different ways you can easily get in touch with them. It doesn’t matter which product you have when you reach out to Samsung Support, so contact them about your phone, tablet, appliances, or any other device you have. We’ll walk you through each way you can get a hold of Samsung so you’re able to resolve any issue!
Call 1-800-SAMSUNG for general support, or other Samsung customer service numbers for order issues, account queries, and Samsung Care+.
Navigate to Samsung’s support page online and select “Message Us” to begin a chat session; when prompted, choose the topic you need help with.
Send an email using the web form on Samsung’s support page, filling out every box and adding photos if applicable before pressing the “submit” button.
Call 1-800-SAMSUNG for general customer support.
Dial the number and listen carefully for any prompts from the other line. If you’re told to press a button for a prompt that matches your issue, follow the instructions carefully. Otherwise, the support line will connect you to a Samsung Care Pro so you can discuss your issue and find a way to resolve it.
Phone lines are open 7 days a week from 8 AM – 12 AM EST for mobile support.
Appliance support is available 8 AM – 12 AM EST on weekdays and 9 AM – 6 PM EST on Saturdays.
You can reach IT support from 8 AM – 9 PM EST on weekdays.
If you aren’t available to talk on the phone right away, you can also select the prompt to schedule Samsung to call you back when it’s more convenient.
Click “Message Us” from the Contact menu on the bottom of the support page.
Look in the bottom right corner of the screen for a blue button with a chat bubble inside of it. Tap on the button to open up a pop-up menu with your contact options. Select the “Message Us” option at the top of the menu to open a new chat window so you can start talking.
You can visit the Samsung support page here:
Even though the pop-up menu lists other options like “Order Help” and “Samsung Promotions,” they only redirect you to their specific help pages. You’ll still be able to ask about these options in the live chat.
Choose the topic that best fits your issue from the options that appear.
As soon as you start the chat, a virtual assistant will greet you and give you a list of starting topics as a jumping-off point. If you have a problem with a device, choose “Help me with my product or repair request.” For a problem with your order, tap on “Help me with an existing order.” When you have trouble understanding online promotions, select “Samsung promotions support.”
Select the service you have an issue with from the form's dropdown menu.
Click on the box next to the Service section of the form to open the menu. Browse through the list of services Samsung offers and pick the one that’s giving you a problem. That way, your email will get directed to the representatives that can help you the most.
You can access the email form here:
The email form is only for services like your account, Samsung Pay, the Galaxy Store, and Samsung apps. You cannot use the email form for help with your phone, tablet, or device.
Choose the email address that you want to use as your main mode of communication. Make sure it’s an address you check regularly so you don’t miss out when Samsung reaches back out to you.
Type in your device’s model number.
Contact Samsung Support. Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App. A Samsung account lets you use exclusive apps. Luckily, setting up an account is simple.
