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Feb 1, 2018 · To correct this problem, we suggest following these troubleshooting steps: Reinstall or update your driver from the Device Manager. Open Device Manger by searching it from the Start menu or Cortana. Click the drop-down arrow next to DVD/CD-ROM drives to reveal the existing optical drives.
- Symptoms
- Resolution
- Method 1: Windows 7 and 8.1 - Use the Hardware and Devices troubleshooter
- Method 2: Check BIOS settings and chipset drivers
- Method 3: Update or reinstall the driver
- Method 4: Remove and reinstall IDE/ATAPI drivers
- Method 5: Fix corrupted registry entries
- Method 6: Create a registry subkey
Your CD or DVD drive is not seen in File Explorer (called Windows Explorer in Windows 7 and earlier versions of Windows), and the device is marked with a yellow exclamation point in Device Manager. Additionally, after you open the device's Properties dialog box, one of the following errors is listed in the Device status area:
•••••
This issue may have occurred after one of the following situations:
•You upgrade the Windows operating system.
•You install or uninstall CD or DVD recording programs.
•You uninstall Microsoft Digital Image.
For each of the following methods, click on the header, and it will open to show you more info:
For Windows 10, skip to Method 2.
In Windows 7 and 8.1, to open the Hardware and Devices troubleshooter, follow these steps:
1.Press the Windows logo key + R to open the Run dialog box.
2.Type control in the Run dialog box, then press Enter.
3.In the Search box in Control Panel, type troubleshooter, and then click Troubleshooting.
4.Under the Hardware and Sound item, click Configure a device. If you are prompted to enter an administrator password or provide confirmation, type the password or provide confirmation.
1.Verify the drive is activated in the BIOS. BIOS systems vary by device. If you are not sure how to verify the drive settings in your device’s BIOS, contact the manufacturer of your device.
2.Also, verify with the manufacturer of the computer if the drive came with it, or the manufacturer of the drive if it was purchased separately that the chipset drivers for the device are current.
To update the driver, search for the driver on the device manufacturer's website, and then follow the installation instructions on the website.
To reinstall the driver, follow these steps:
1.Press the Windows logo key + R to open the Run dialog box.
2.Type devmgmt.msc in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow
3.In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then select Uninstall.
4.When you are prompted to confirm that you want to remove the device, select OK.
To remove and reinstall IDE/ATAPI driver, follow these steps:
1.From Start, search for Device Manager. Open Device Manager from the search results, and select the View menu. Choose Show Hidden Devices.
2.Expand IDE/ATAPI Controllers, and then:
•Select and right-click ATA Channel 0, and then click Uninstall
•Select and right-click ATA Channel 1, and then click Uninstall
•Select and right-click Standard Dual Channel PCI IDE Controller, and then click Uninstall
This problem may be caused by two Windows registry entries that have become corrupted. To use Registry Editor to delete the corrupted Registry entries, follow these steps:
1.Press the Windows logo key + R to open the Run dialog box.
2.Type regedit in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow
3.In the navigation pane, locate and then select the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
4.In the right pane, select UpperFilters.
To create the registry subkey, follow these steps:
1.Press the Windows logo key + R to open the Run box.
2.Type regedit in the Run box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow.
3.In the navigation pane, locate the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi
4.Right-click atapi, point to New, then select Key.
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May 13, 2024 · Here are 7 best ways that proved to be able to fix your CD/DVD disc drive missing or not showing up in file explorer, disk management or device manager after Windows 10 update. Apply each of the solutions until the CD/DVD drive icon is back on your Windows computer.
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Dec 17, 2023 · Fix 1 – Using registry editor. Fix 2 – Uninstall IDE/ATAPI Drivers. Fix 3 Deleting UpperFilters / LowerFilters key in your Registry. Fix 4 – Reset the DVD drive from Command Prompt- Fix 5 Update your DVD driver from Device Manager- Fix 6 Uninstall and Reinstalling DVD Driver. Fix 7 Set BIOS Settings to defaults.
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Check the CD/DVD drive name in Device Manager, and then reinstall the drive in Device Manager to determine if Windows is able to recognize the drive. In Windows, search for and open Device Manager . Double-click DVD/CD-ROM drives to expand the category.
