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Mar 15, 2024 · Customer rapport is about establishing and maintaining a positive relationship with consumers. It entails understanding and communicating well with your audience. Developing rapport with clients can go a long way toward building customer trust and improving satisfaction rates.
If you’re looking for advice on ‘building repor’, or how to ‘build a repor’, to help improve your customer service calls, the correct spelling is ‘rapport’ and you can find out more about this relationship-building technique in this article.
- Learn to pronounce their name and address them correctly. First of all, the worst thing you can do, right off the bat, is mispronounce a customer's name.
- Be mindful of pronouns. Going along with the theme of names, some may not be as obvious when it comes to identifying proper pronouns. You want to always use the appropriate pronouns when speaking with a customer.
- Break the ice by introducing yourself. Rather than jumping right in to discuss the problem your customer is having, why not start by spending some time to get to know each other?
- Be empathetic to the problem(s) they are facing. Whether your call is proactive or reactive, the majority of these customers are on the phone with you because they've faced some sort of problem with the product or service your company provides.
Feb 1, 2023 · Customer rapport is built through developing a trustworthy relationship between the company and the customer. Service reps strengthen that relationship by generating delightful service interactions that enhance the customer experience.
- Aja Frost
Feb 9, 2024 · The Importance of Rapport in Customer Service. Defining Rapport and Its Impact on Customer Relationships. Rapport is the harmonious relationship that you develop with your customers, characterized by mutual understanding, trust, and respect. It’s the bedrock upon which successful customer interactions are built.
Why is building a rapport important in customer service? Rapport is essential because it helps create a positive emotional connection between you and the customer. When customers feel comfortable and confident in your ability to help them, they’re more likely to trust you.
Customer rapport refers to the cultivation of a positive, trust-based relationship between a business and its clientele. It's grounded in mutual respect, active listening, and a consistent commitment to meeting or exceeding customer expectations.
