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Trainers use these Powerpoint links to inspire their own overheads for classroom presentation of the twelve skills of conflict resolution in win-win style.
Brief descriptions of the materials for conflict resolution skills available at crnhq.org and how to progress through them as a study program. Includes useful links.
Download free PowerPoint and PDF templates for various conflict resolution strategies, such as Thomas Kilmann, Relationship Triangle, Stakeholder Mapping, and more. Learn how to use these tools to tackle and resolve tricky conflict situations in teams and projects.
- Slide 2. What Is Conflict?
- Slide 3. Views of Conflict
- Slide 4. Sources of Conflict
- Slide 5. Types of Conflict
- Slide 6. Goal of Conflict Resolution
- Slide 7. Why Address Conflict?
- Slide 8. Assertion Is
- Slide 9. Assertion Is Not
- Slide 11. Helpful Hints in Applying The Assertion Mode
- Slide 12. Strategies For Conflict Resolution
- GeneratedCaptionsTabForHeroSec
Perception of mutual interferenceA process that begins when goals of one party are frustrated by anotherRequires interdependence/interactionConflict Good (interactionist view) GConflict Natural (human relations view) NConflict Bad (traditional view) BConflict must be managedResource scarcityIncompatible goalsStructural factors (size, routinization, specialization, reward systems)Conflicting perceptions, ideas, or beliefsTask content conflict (differing opinions related to the task) GEmotional or relationship conflict (interpersonal conflict -- dislike, negative emotions) BAdministrative or process conflict (disagreement on how to get the task completed — e.g., duties, decisionmaking technique) B to NConfront problems, communicate openly and respectfully with someone of opposing opinion to provide optimal patient care
Inevitable in dynamic environmentsCan lead to feelings of powerlessnessCan cause anyone, especially subordinates, to view administrators, attending physicians as adversaries and creates conflict and divided loyalties in the workplaceBeing appropriately assertive means: 1. Organized in thought and communication 2. Competent technically and socially 3. Disavowing perfection while looking for clarification/common understanding 4. Being owned by the entire team (this is not just a “subordinate” skill set, and it must be valued by the receiver to work) Return to Contents
AggressiveHostileConfrontationalAmbiguousFocus on the common goal: Quality care, the welfare of the patient, safety – it’s hard to disagree with safe, high-quality careAvoid the issue of who’s right and who’s wrongConcentrate on doing the right thing for patient-centered careDepersonalize the conversationWithdrawal—Little or no significance to either party (lose-lose)Forcing—Force outcome regardless of the desire of one party (win-lose)Conciliation—Giving in to preserve relationship with other party (lose-win)Compromise—Concerned with both outcome and relationship (?-?)Learn how to manage and resolve conflict in healthcare settings using assertion, confrontation, and communication skills. This slide presentation covers the definition, sources, types, and strategies of conflict, as well as tips and models for effective conflict resolution.
Best Conflict Resolution PowerPoint Templates. To present the various strategies, approaches or to help resolve conflicts at the workplace, you can use PowerPoint templates to demonstrate your point of view. Here is a list of some handy PowerPoint templates & slides for conflict resolution.
Learning conflict resolution skills will be very easy with this modern template full of resources. Download and edit it in Google Slides and PowerPoint.
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Jan 12, 2024 · To infuse flexibility into conflict resolution, interactive PowerPoint slides are key, as they enhance comprehension and memory of the concepts discussed. Innovative non-linear presentation tools, like Prezi, empower presenters to craft their PowerPoint presentations using customizable templates.
