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  1. To contact a support specialist for help with your Google Workspace account: Sign in to your Google Admin console . Sign in using your administrator account (does not end in @gmail.com). At the top right of the Admin console, click Get help . In the Help Assistant window, describe your issue and click Send .

  2. Users and domains (Helpdesk) Add new users or email addresses. Change a user name, photo, or email address. Reset and recover passwords. Delete or suspend users. Make a user an admin. Add and manage domains.

  3. Available as a paid upgrade in Google Workspace Standard or Business plans. Included in Enterprise edition. View plans. One-hour response time for P1 cases. 24/7 care for P1 and P2 cases. Multi-channel support. Technical experts with advanced product knowledge. Calculate Enhanced Support cost.

  4. If your company is using a single sign-on (SSO) service with your Google account, then signing in to your account from admin.google.com sends you to a second sign-in page. From here, you sign in to your Admin console and other programs or services your company has set up with SSO at the same time.

  5. Audit capabilities give you a record of changes so you can pinpoint exactly what you need. Mobile Admin app for fast problem solving. The Google Admin app for Android or iOS lets administrators manage their account on the go. Add users, reset passwords, view audit logs, contact support, and more.

  6. Chat online with a sales representative: Monday, 9AM EST, through Friday, 7PM EST. For account, billing, and technical support, go to the Help Center. Support is included with your paid Google Workspace subscription. Go to the Help Center for phone, email, and chat support—or to find articles for setup, billing, and other common topics.

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  8. In any web browser, go to admin.google.com. Starting from the sign-in page, enter the email address and password for your admin account (it does not end in @gmail.com). If you forgot your password, see Reset your administrator password. An admin account has privileges to manage services for other people in your organization.

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