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If you’re a client or business that has followed a link or called a phone number in a suspicious text message and provided any personal information or KeyBank account information, immediately contact Key’s Fraud & Disputes Hotline at 800-433-0124.
If you receive a suspicious message that appears to come from Key, do not respond. Instead, forward the message to reportphish@keybank.com, then delete the message from your mailbox. Copy and send unwanted text messages to SPAM (7726). It’s free with most major wireless carriers.
Verify these requests by contacting a known KeyBank resource (e.g., a local branch, 1-800-KEY2YOU ®) before providing any sensitive information. Here’s how fraudsters might contact you and what you need to know to protect yourself.
- Fraud Prevention | KeyBank
- Beware of suspicious-looking addresses, even if the sender seems familiar. Never open links or attachments in emails you don’t fully trust. Report...
- Be suspicious of texts from outside your saved contacts. Fraudulent texts may appear to come from a bank and ask you to open a link. Don’t open any...
- Watch for any strange links or requests for money. What feels like a real chat could be a scam.
- If you don’t recognize the number, think twice about picking up. Scammers can mimic local area codes to get you to answer.
- Zelle should only be used with friends, family, and others you trust. Why? Because you can’t cancel a payment once it’s been sent if the recipient...
- While Zelle and cash are certainly different, both provide the recipient with fast access to the money you send. With Zelle, money moves directly i...
- If an offer sounds too good to be true, it probably is. For example, a stranger selling online concert tickets at a steep discount and insisting yo...
- Make sure you have the correct U.S. mobile phone number or email address for the person you want to send money to. When in doubt, contact your frie...
- If you don’t know a person or aren’t sure you’ll get what you paid for, using your credit card may be the better payment option. Many credit card c...
- Email or text asks if you intended to transfer a set amount of money. You say “no” and are told you can reverse the fraudulent transaction. You get...
Sep 28, 2022 · Use the information below to report email scams that pretend to be KeyBank asking for your personal or account information. Suspicious Text Messages. Beware of texts from outside your...
Feb 6, 2018 · Any KeyBank client who responded to a phishing text and provided card numbers or personal information should check their accounts and report any unauthorized transactions by contacting the KeyBank...
- WKBW Staff
Aug 5, 2020 · Report that to your bank and to the FTC at www.ReportFraud.ftc.gov. If you want to contact a company’s customer service department, you can do a quick search online and often find what looks like its phone number or email.
People also ask
How do I avoid a KeyBank scam?
Is KeyBank a phishing scam?
What should I do if I receive a phishing text from KeyBank?
Does KeyBank ask for personal information?
Jan 18, 2017 · However, if you did call the number and provide any personal information, you should contact the KeyBank Fraud and Disputes Hotline immediately. That number is 1-800-433-0124.
