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Reflective listening is a special type of listening that involves paying respectful attention to the content and feeling expressed in another persons’ communication. Reflective listening is hearing and understanding, and then letting the other know that he or she is being heard and understood.
active and reflective listening techniques with your patients, you can demonstrate your support and understanding of the patient, build trust, promote positive patient engagement, and foster motivation to change.
Tips for Reflective Listening 1. Avoid making judgements. 2. Focus on verbal and non-verbal cues. 3. Understand the speaker’s feelings. 4. Don’t offer advice.4 The following chart, adapted from Communication in Organizations, by Dalmar Fisher, shows the options the listener has in a conversation, and how a reflective listener would choose
Reflective Responses. Reflection, or reflective response technique, borrowed from certain types of counseling techniques, is designed to elicit as full a sense as possible of the speaker's thoughts and especially feelings. It is a way of helping someone explore her own personal meanings.
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REFLECTIVE LISTENING RESULTS IN: • The sender of a message feels safe, heard, and respected. • The sender more likely is willing to go deeply into his/her/their feelings and inner world. • The listener gets to fully understand the sender, even if the two don’t agree.
Benefits of Reflective Listening: 1. Deeper level of communication. 2. Increased empathy and compassion. 3. Greater self-understanding, clarity, and vulnerability. 4. Greater openness to new perspectives. First level: FACTS • Listener repeats what the person has said and checks for confirmation that the important parts of the communication were
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“...reflective listening is a wonderfully useful skill ... a cornerstone for client-centered counseling. It is also a useful skill not only in professional work, but also in one’s personal life and relationships, and yet relatively few people master it. It is fundamental to good communication.
