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Feb 16, 2024 · Rich Kaplan (left) and Kirkland Barrett are on the team that helped deploy Microsoft Viva Connections internally at Microsoft. Kaplan is general manager for Microsoft Viva in Microsoft Human Resources and Barrett is principal group product manager for Unified Employee Experience in Microsoft Digital Employee Experience.
In Rich's current role as Employee Experiences Champion at Microsoft, he continues to lead the Alumni Network strategy while leveraging his longstanding history and driving end-to-end experiences for employees, from onboarding to alumni status.
- Activating Sponsors
- Educating Employees
- Listening to Employees
- Partnering with HR and Learning
- Measuring Progress
We know from experience that visible sponsorship from senior leaders is one of the most important factors enabling successful change management. Employees look to their leaders for direction and are pretty good at sensing their level of genuine commitment. When sponsors are active and visible, it sends a clear message that they are committed to the...
At Microsoft, employees can be overwhelmed by the volume of applications. Part of our change management approach has been to ensure employees understand which application to use and how it applies to their specific role. For example, legal may value different features of an application compared to engineering. Some features are more appealing to em...
The global-plus-local approach had an additional benefit—the diverse network of champions that we built enabled us to gather feedback and requirements to improve the Microsoft Viva experience for all! Experiences such as accelerating Japanese language support in Viva and improving the Microsoft Viva Topics knowledge base were direct results of this...
Inside Microsoft, employees are continuously encouraged through internal campaigns to enroll in a new beta, or join a new community, or pilot a new process. Amid this competition for employee attention and mindshare, we conducted targeted campaigns to drive adoption of Microsoft Viva modules, but just as importantly, we nurtured a strategy of embed...
Defining metrics and sharing progress against those metrics with leaders has played an important role in keeping our sponsors engaged. So far, our primary metrics have been active usage and user satisfaction since these are leading indicators of business value. For usage, we’ve focused on monthly active usage by Microsoft Viva module and for Viva o...
“It can’t be HR vs. IT,” says Rich Kaplan, General Manager of HR Digital Employee Experience. “You have to show up together.” IT and HR are the key adoption stakeholders, representing both sides of the equation (the technology and the user). But they can’t work in silos: their success together will define the success of Viva.
As General Manager of HR Digital Employee Experience Strategy at Microsoft, Rich Kaplan manages the company's HR Digital Employee Experience vision to build amazing experiences through technology and innovations.
Mar 1, 2007 · Microsoft Gives Customers Something to Fall Back On Q&A: Rich Kaplan discusses the second part of the Daylight Saving Time extension to come in North America, lessons learned from March’s “spring forward,” and the effects these changes have on customers around the world.
As a welcome to the Microsoft Alumni Network in 2024, Rich Kaplan, our new board president, and MP have a message for you! Have a listen:
