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Communicating in Business. A short course for Business English Students: Cultural diversity and socializing, Using the telephone, Presentations, Meetings and Negotiations. Teacher’s Book. Simon Sweeney. PUBLISHED BY THE PRESS SYNDICATE OF THE UNIVERSITY OF CAMBRIDGE. The Pitt Building, Trumpington Street, Cambridge, United Kingdom.
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A valuable source for the study of English as a Lingua Franca (ELF) in international business communication can be found in the special issue (2005) of English for Specific Purposes, which provides a comprehensive account of the use of English in business contexts.
- Vijay Kumar Bhatia
Business Communication for Success (BCS) provides a comprehensive, integrated approach to the study and application of written and oral business communication to serve both student and professor.
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What you’ll learn to do: Discuss the importance of effective communication in business. Communication happens when all parties are engaged in uncovering and understanding the meaning behind the words. It’s not something that one person does alone.
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- About eCampusOntario
- CHAPTER 1: EFFECTIVE BUSINESS COMMUNICATION
- Introductory Exercises
- CHAPTER 2: DELIVERING YOUR MESSAGE
- CHAPTER 3: UNDERSTANDING YOUR AUDIENCE
- CHAPTER 4: EFFECTIVE BUSINESS WRITING
- CHAPTER 5: WRITING PREPARATION
- Introductory Exercises
- CHAPTER 6: WRITING
- CHAPTER 7: REVISING AND PRESENTING YOUR WRITING
- Introductory Exercises
- CHAPTER 8: FEEDBACK IN THE WRITING PROCESS
- Introductory Exercises
- CHAPTER 9: BUSINESS WRITING IN ACTION
- Introductory Exercises
- CHAPTER 10: DEVELOPING BUSINESS PRESENTATIONS
- Introductory Exercises
- CHAPTER 11: NONVERBAL DELIVERY
- Introductory Exercises
- CHAPTER 12: ORGANIZATION AND OUTLINES
- Introductory Exercises
- CHAPTER 13: PRESENTATIONS TO INFORM
- Introductory Exercises
- CHAPTER 14: PRESENTATIONS TO PERSUADE
- Introductory Exercises
- INTRODUCTORY EXERCISES
- CHAPTER 16: INTRAPERSONAL AND INTERPERSONAL BUSINESS COMMUNICATION
- Introductory Exercises
- CHAPTER 17: NEGATIVE NEWS AND CRISIS COMMUNICATION
- Introductory Exercises
- CHAPTER 18: INTERCULTURAL AND INTERNATIONAL BUSINESS COMMUNICATION
- Introductory Exercises
- CHAPTER 19: GROUP COMMUNICATION, TEAMWORK, AND LEADERSHIP
- Introductory Exercises
If you adopt this book, as a core or supplemental resource, please report your adoption in order for us to celebrate your support of students’ savings. Report your commitment at www.openlibrary.ecampusontario.ca. We invite you to adapt this book further to meet your and your students’ needs. Please let us know if you do! If you would like to use Pr...
eCampusOntario is a not-for-profit corporation funded by the Government of Ontario. It serves as a centre of excellence in online and technology-enabled learning for all publicly funded colleges and universities in Ontario and has embarked on a bold mission to widen access to post-secondary education and training in Ontario. This textbook is part o...
Communication leads to community, that is, to understanding, intimacy and mutual valuing. Rollo May I know that you believe that you understood what you think I said, but I am not sure you realize that what you heard is not what I meant. Robert J. McCloskey, former State Department spokesman
Write five words that express what you want to do and where you want to be a year from now. Take those five words and write a paragraph that clearly articulates your responses to both “what” and “where.” Think of five words that express what you want to do and where you want to be five years from now. Share your five words with your classmates and ...
Good communication is as stimulating as black coffee and just as hard to sleep after. – Morrow Lindbergh The meanings of words are not in the words; they are in us. – I. Hayakawa Getting Started
Your mind is like a parachute. It works best when it’s open. – To see an object in the world we must see it as something. – Wittgenstein You will either step forward into growth or you will step back into safety. – Maslow Getting Started
However great...natural talent may be, the art of writing cannot be learned all at once. Jean-Jacques Rousseau Read, read, read...Just like a carpenter who works as an apprentice and studies the master. William Faulkner You only learn to be a better writer by actually writing. Doris Lessing Getting Started
Before you write, think. –William Arthur Ward Getting Started
Identify a career you are interested in pursuing and do an online search for information about it, taking note of the number of results returned and a couple of the top ten sources. Compare your results with those of your classmates. Visit your college or university library. Familiarize yourself with the resources available to business writers and ...
Although I usually think I know what I’m going to be writing about, what I’m going to say, most of the time it doesn’t happen that way at all. At some point I get misled down a garden path, I get surprised by an idea that I hadn’t anticipated getting, which is a little bit like being in a laboratory. – Thomas Getting Started
I’m not a very good writer, but I’m an excellent rewriter. – A. Michener Half my life is an act of revision. – Irving Getting Started
Find an article you read online and review it, noting at least one area that would benefit from revision. Please share your results with classmates. Exchange draft revisions of a document prepared for a class or work assignment with a classmate or colleague. Note at least one strength and one area for improvement, Provide feedback to the writer. On...
Criticism may not be agreeable, but it is necessary. It fulfills the same function as pain in the human body. It calls attention to an unhealthy state of things. – Churchill Any fool can criticize, condemn, and complain but it takes character and self control to be understanding and forgiving. – Carnegie He has a right to criticize, who has a heart...
Find a news Web site that includes a forum for reader comments on the articles. Read an article that interests you and the comments readers have posted about it. Please share your results with classmates. Interview a colleague, coworker, or someone in a business or industry you are involved or interested in. Ask them how they receive feedback about...
If you call failures experiments, you can put them in your résumé and claim them as achievements. – Cooley Volunteer—not so you can build your résumé, but so you can build yourself. – Unknown Getting Started
Review the different kinds of common business communication writing covered by the main headings in this chapter. Make a note of which kinds of documents you have produced in the past and which you have not. For example, have you written many memos but not a business report? Share and compare with classmates. Conduct an online search for job descri...
It usually takes me more than three weeks to prepare a good impromptu speech. – Twain Being in the right does not depend on having a loud voice. – Proverb Getting Started
Complete the following self-inventory by brainstorming as many items as you can for each category. Think about anything you know, find interesting, or are involved in which relates to the topics below. Have you traveled to a different city, state, or country? Do you have any projects in other classes you find interesting? List them in the questions...
The most important thing in communication is hearing what isn’t said. – F. Drucker But behavior in the human being is sometimes a defense, a way of concealing motives and thoughts. – Maslow Electric communication will never be a substitute for the face of someone who with their soul encourages another person to be brave and true. – Dickens Getting ...
It’s not just what you say but how you say it. Choose a speech to watch. Examples may include famous speeches by historical figures like Martin Luther King Jr. or Winston Churchill, current elected officials, or perhaps candidates for local and state office that may be televised. Other examples could be from a poetry slam, a rap performance, or a m...
Speech is power; speech is to persuade, to convert, to compel. –Ralph Waldo Emerson Getting Started
Please read the following paragraph and rearrange the sentences in logical order: I saw “The Day After Tomorrow” recently. B. The Northern Seas got very cold, very quickly. C. People in the United States fled to Mexico. D. Have you ever seen a movie you just couldn’t forget? E. Soon it was hailing, snowing, and raining all around the world. F. In t...
After all, the ultimate goal of all research is not objectivity, but truth. –Helene Deutsch Getting Started
Please make a list of five activities you have participated in recently. Choose one and create a time order list, from start to finish, of at least five major steps involved in accomplishing the activity. From the list of five activities above, please consider which of the activities the audience (or your class) has probably had the least experienc...
We are more easily persuaded, in general, by the reasons that we ourselves discovers than by those which are given to us by others. – For every sale you miss because you’re too enthusiastic, you will miss a hundred because you’re not enthusiastic enough. – Ziglar Getting Started
Please list three things that you recently purchased, preferably in the last twenty-four hours—the things can be items or services. Decide which purchase on your list stands out as most important to you and consider why you made that purchase decision. See if you can list three reasons. Now pretend you are going to sell that same item or service to...
List the family and social groups you belong to and interact with on a regular basis—for example, within a twenty-four-hour period or within a typical week. Please also consider forums, online communities, and Web sites where you follow threads of discussion or post regularly. Discuss your results with your classmates. List the professional (i.e., ...
List the family and social groups you belong to and interact with on a regular basis—for example, within a twenty-four-hour period or within a typical week. Please also consider forums, online communities, and Web sites where you follow threads of discussion or post regularly. Discuss your results with your classmates. List the professional (i.e., ...
List the family and social groups you belong to and interact with on a regular basis—for example, within a twenty-four-hour period or within a typical week. Please also consider forums, online communities, and Web sites where you follow threads of discussion or post regularly. Discuss your results with your classmates. List the professional (i.e., ...
List the family and social groups you belong to and interact with on a regular basis—for example, within a twenty-four-hour period or within a typical week. Please also consider forums, online communities, and Web sites where you follow threads of discussion or post regularly. Discuss your results with your classmates. List the professional (i.e., ...
List the family and social groups you belong to and interact with on a regular basis—for example, within a twenty-four-hour period or within a typical week. Please also consider forums, online communities, and Web sites where you follow threads of discussion or post regularly. Discuss your results with your classmates. List the professional (i.e., ...
List the family and social groups you belong to and interact with on a regular basis—for example, within a twenty-four-hour period or within a typical week. Please also consider forums, online communities, and Web sites where you follow threads of discussion or post regularly. Discuss your results with your classmates. List the professional (i.e., ...
List the family and social groups you belong to and interact with on a regular basis—for example, within a twenty-four-hour period or within a typical week. Please also consider forums, online communities, and Web sites where you follow threads of discussion or post regularly. Discuss your results with your classmates. List the professional (i.e., ...
List the family and social groups you belong to and interact with on a regular basis—for example, within a twenty-four-hour period or within a typical week. Please also consider forums, online communities, and Web sites where you follow threads of discussion or post regularly. Discuss your results with your classmates. List the professional (i.e., ...
List the family and social groups you belong to and interact with on a regular basis—for example, within a twenty-four-hour period or within a typical week. Please also consider forums, online communities, and Web sites where you follow threads of discussion or post regularly. Discuss your results with your classmates. List the professional (i.e., ...
English for Business Communication. Second Edition. A short course consisting of five modules: Cultural diversity and socialising, Telephoning, Presentations, Meetings and Negotiations. Teacher’s Book. Simon Sweeney. University Printing House, Cambridge CB BS, United Kingdom. Cambridge University Press is part of the University of Cambridge.
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Communicating in Business English is designed for people interested in developing their communication skills for business. The focus of this book is on functional English that people need to communicate within various business environments.
