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Learn how to contact the Roblox Appeals team if your content or account has been banned or moderated, or any of your content has been blocked or deleted. Find out the eligibility, steps, and restrictions for appealing via Violations & Appeals or Support Form.
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Submit a support request to the Roblox Customer Service team for help with billing or account issues.
www.wikihow.com · Get-Unbanned-from-RobloxHow to Get Unbanned From Roblox: 6 Steps to Appeal Account
- Meet the requirements. To submit an appeal, there are a few restrictions to keep in mind: You must submit the appeal within 30 days of being banned. Once an appeal has been submitted and reviewed, you can't send another appeal for the same incident.
- Go to https://www.roblox.com/support in a web browser. For a quicker experience, make sure you're logged into your Roblox account. If you aren't, you'll need to fill some information in manually.
- Enter your birthday and select Next. If you aren't already logged in, use the drop-down menu to enter it now.
- Enter your account username and email address. If you aren't already logged in, you'll need to provide this information so Roblox can contact you back.
- Overview
- Functionality
- Parts of the moderation message
- Appeals and membership
- Moderation bugs and oversights
- Functionality concerns
- History
- References
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An account suspension is a moderation action that prevents the user's account from accessing Roblox services, and is given when the user is found to be violating the Terms of Use. Suspensions can take the form of a warning which can be resolved by the user immediately, a ban in which the account is suspended for a period of time, or an account dele...
Accounts are moderated on Roblox if a moderator has deemed the user's actions or behavior to be in violation of Roblox's community guidelines. Roblox also moderates accounts based on international law. To comply with EU privacy laws, Roblox users can additionally request that their user data be deleted in its entirety, which involves deleting all their accounts.
Players who receive a moderation action while in-experience are kicked and receive an Error Code 273. Attempting to reconnect will change the error to Error Code 769 or 773.
Durations
When an account is moderated, the duration determines when a user will be able to re-activate their account. Some forms of account moderation, such as warnings, can be immediately resolved by the user. In other cases, such as temporary bans, the account will remain suspended for the specified duration before its owner can resolve the moderation. The following list is all currently supported durations, as retrieved from the Desktop App: •Warning •Banned for 1 Day •Banned for 3 Days •Banned for 7 Days •Banned for 14 Days •Banned for 6 Months •Banned for 1 Year •Account Deleted
Reasons & moderator notes
When provided, the reason for the moderation will appear in the content section of the moderation screen. Depending on the violation that caused the moderation, moderator notes may be included. Moderator notes appear most often in English, but are sometimes in other languages such as Spanish, even if the player's account is not set to Spanish. Before the August 2020 update to the not approved page, whenever an image or in-experience message was marked as Adult Content, it would be replaced with a placeholder image with a warning triangle saying "CONTENT BLOCKED" written under it. The following list contains reasons currently included with account moderation, as retrieved from the Desktop App. This does NOT include custom messages, which are rare. The current reasons and notes are not specifically tied to any moderation durations.
Ban appeals were first implemented in 2012. The original appeal target was appeals@roblox.com, and in 2020 the target was changed to the Support form. In December 2023 however, was changed to Reporting & Appeals, and the final, January 2024, was changed to Violations & Appeals. If you want to send an appeal, you could email support-en@roblox.com, you will get an automated message saying that you need to use the support form.
Users are encouraged to appeal a moderation action they believe is invalid through the Roblox Support form. If the moderation action is deemed incorrect, it can be lifted or modified. Appeal responses may take a while, from twelve hours when there is no traffic up to seven days with an excess of traffic. Any individual moderation can be appealed, even warnings, such as to appeal a warning as invalid to have it removed from the user's moderation history.
Sometimes Roblox accepts appeals from terminated players after the allowed time to make an appeal. For example in April 2024, Banana_snake23’s appeal was accepted. The user was terminated for 42 days.
Terminated players with an active Roblox Premium subscription receive an additional notification. This notification identifies when the player's Roblox membership will expire or renew and how to cancel their membership subscription if desired.
Audio refund incident
On July 4th, 2018, thousands of Roblox accounts were deleted due to a glitch with the audio refund system, which caused players to get double-refunds. This led to an automated moderator software flagging these players as suspicious and terminating their account, with the moderator note of
Botting incident
On October 17th, 2018, thousands of Roblox accounts received an account deletion with the moderator note "Roblox ToS Violation". This ban wave primarily targeted bot users due to scams that were being perpetrated by them, although some innocent users which included known developers and traders were affected as well. All terminations from the incident were given out at 4:51:49 PM.
2022 chat vulnerability incident
An oversight from as early as 2016 allowed experiences to send messages in the chat posing as another user. Between July 18th and 19th, 2022, many accounts were either banned for either three days or terminated (for the majority of players) due to malicious experiences spreading around that utilized this oversight to send very graphic content in chat posing as those that joined the experience, and then mass report that user to cause moderation to delete the account. Roblox reported after the incident that they had released a short-term fix for the issue and would be investigating a long-term fix.
If an account is banned or terminated and has an active subscription to a private server, the subscription will continue after each renewal date as long as they still have sufficient Robux in the account to rent another month of the server, meaning that the banned account will lose Robux. Roblox has not given any statement as to when or if this wil...
According to Shedletsky (Telamon at the time), the first problematic user that Roblox staff encountered on the platform was found on October 17th, 2006. It is unknown who this user was. Previously, Roblox only moderated accounts based on United States federal law. Roblox was then banned in the United Arab Emirates, presumably because they failed to comply with local laws. Roblox now moderates accounts based on international law.
Around 2010, there was a ban note which read "No longer welcome at ROBLOX."[citation needed]
Learn about the types, durations, reasons and appeals of account moderation on Roblox, a popular online gaming platform. Find out how to contact Roblox support and resolve your suspension or ban.
Jul 11, 2023 · Learn how to appeal a false ban on your Roblox account within 30 days of the ban date. Find out the types of bans, the reasons for false bans, and the steps to contact Roblox support and explain your case.
Have you recently been banned from Roblox and want to know how to appeal it? Look no further! This YouTube video is your ultimate guide to appealing a ban on...
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Sep 18, 2024 · Appealing a ban on Roblox requires patience, honesty, and a willingness to learn from your mistakes. By following the steps outlined in this article and providing clear and concise information, you can increase your chances of getting your account reinstated.
