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  1. City of Troy. c/o Water Billing. 433 River Street. Troy, NY 12180. Water bills can be paid in person at the Treasurer's Office during regular business hours Monday through Friday 8:30 am to 4:30 pm.

    • Pay Bill

      Water Bill. Water bills can be paid online, in person, or by...

    • Public Utilities

      Stormwater Annual Report. Read our 2023 Stormwater Annual...

    • Pay Online

      Pay Online. The following bills can be paid online using a...

  2. Water Bill. Water bills can be paid online, in person, or by mail. Other Bills. Ambulance Service. For payment options visit the Comstar Ambulance Billing Service website. All payments due to the City of Troy can be paid in person at the Treasurer’s Office during regular business hours.

  3. Stormwater Annual Report. Read our 2023 Stormwater Annual Report (PDF). Water Bill. Get information about water bills and how to pay online . Report a Concern. Use our online forms to report water and sewer concerns. Lead & Drinking Water. Learn more about lead and drinking water.

  4. Pay Online. The following bills can be paid online using a credit card, debit card, or electronic check. Please note that an electronic check can not be used for payment on parking tickets.

  5. For questions regarding water billing and shutoffs call the water billing office at 518-279-7100. The City of Troy’s Treasurer’s Office is responsible for billing and collecting City, County, water and sewer utility bills. The office is the keeper of all tax records, handling all inquiries, and tax searches.

  6. In addition, you should notify the billing office at 518-279-7100 of your forwarding address, so that you may receive your water and sewer bills. Troy has a return service with the Post Office, and any bills which are undelivered are returned to the city.

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  8. Payment & Billing. Please note that the Troy Water & Sewer Division does not shut water off for late payment or failure to pay. The Water & Sewer Division does not collect payment in person by going door to door.

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