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Oct 30, 2019 · Here are some effective conflict resolution techniques - because avoiding conflict isn’t always possible! Conflict is part of life - whether it’s at home, at school, at work or with friends...
- 12 min
- 467.1K
- BRAINY DOSE
Conflict Resolution - http://www.resolutionofconflict.com.au/ Learn how to resolve your conflict now. Visit our site for three free interactive video lessons. This video shows how...
- 4 min
- 1.6M
- Thats Easy Learning
May 6, 2024 · This free conflict resolution online course discusses what a first-call resolution (FCR) looks like and why it’s important. It then gives your team an idea of how to calculate if a problem really was resolved and how good the customer experience was during the call.
This MOOC offers video lectures from leading experts, interactive questions, case studies, practice and graded quizzes. Designed as a logical follow on from the suite of ESSEC IRENE online courses in negotiation, this course about mediation and conflict resolution teaches a whole set of additional skills and approaches.
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In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.
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Oct 1, 2018 · In this course, negotiation and leadership coach Lisa Gates shares the secrets of effective conflict resolution and reveals simple, repeatable techniques that apply in most business situations.