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Virgin Mobile customers will be moved to O2 plans. So, whether you fancy a plan packed with perks or one that’s good for your pocket, we’ve got loads of great deals to choose from. Pay Monthly phones
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- Our Virgin Mobile Network Review in Summary
- Virgin Mobile Review: Sim-Only Plans
- Virgin Mobile Review: Phone Contract Plans
- Virgin Mobile Review: Coverage
- Virgin Mobile Review: Roaming
- Virgin Mobile Review: Customer Service
- Virgin Mobile Review: Pricing
- Virgin Mobile Review: Extras and Benefits
- Pros and Cons of Choosing Virgin Mobile
- Our Expert Says...
As UK mobile networks go, Virgin Mobile strikes a good balance. It operates on the low-costside – but while its plans aren’t quite as cheap as some networks, it manages to chuck in enough bells and whistles to make it great value. Along with a wide spread of choice over tariffs, it also gives you Data Rollover, spending caps, 5G included as standar...
For SIM-only, Virgin Mobile has plenty of choice. Allowances range from 3-4GB of data per month up to fully unlimited data, as well as unlimited minutes and texts with all plans. If you don't want to be tied to a long-term contract, you'll be happy to hear that all Virgin Mobile SIMs operate on 30-day rolling contracts. Even better, all are 5G-read...
Virgin Mobile has a respectable range of mobile phones available on contract plans too, covering everything from the latest iPhones and Samsungsto budget handsets. The range of tariffs you can choose from is just as respectable too. You can pick between a 24 or 36-month contract, with the same allowances available as for SIM-only plans. And there’s...
Virgin Mobile’s service piggybacks on Vodafone. Coverage on Vodafone is excellent. Its 4G covers 99% of the population, and its budding 5G network currently covers 100+ towns and cities. That’s not the most widespread coverage – that crown goes to EE. But it still means there’s a fairly good chance you can access it, and can almost certainly get se...
Now, here’s a sticky bit. Roaming abroadon Virgin Mobile can vary significantly depending on where you’re going. If you’re heading somewhere in the EU, you can Roam Like Home– and use your normal UK allowance at no extra cost, subject to fair usage. So far, so good. However, outside of the EU… it’s not great. You’re charged as you goby the minute, ...
Virgin Mobile could be better on this front, unfortunately. According to Ofcom's 2023 report at the time of writing, Virgin Mobile got four complaints per 100,000 customers. That doesn’t sound like a lot (and in all fairness, it’s not), but it’s actually double the industry average. It puts Virgin right at the bottom of the table for the UK’s nine ...
Generally speaking, Virgin Mobile is good value for money. It’s not as cheap as other more budget-focused networks – such as giffgaff, iD, or Tesco Mobile. But on the whole it’s far lower in cost than the other big networks such as EE, Vodafone, or O2. Given the amount of extra benefits you get with Virgin – and so long as you don’t need to travel ...
Data rollover:You can keep any unused data from your allowance each month and roll it over to the next. It’s a fantastic feature for keeping costs down. Data-free messaging:Any messaging you do via WhatsApp, Twitter, and Facebook Messenger doesn’t come out of your data allowance. You have free reign to chat, even if you’ve used up your monthly data...
Pros
1. Excellent range of plans available 2. Good coverage, thanks to O2, including 5G in 100+ towns and cities 3. Overall good value 4. Data Rollover means you can roll your unused data allowance over to the next month 5. Data-free messaging on certain apps 6. Extras available for Virgin Media broadband, TV, and home phone customers
Cons
1. Not the cheapest plans on the market 2. Roaming options aren’t great outside the EU 3. Customer service could be better 4. Wider coverage available from other networks
"Virgin Mobile is a good bet if you’re getting a phone for a teenager - especially when it comes to safety. "If they are out and about, need to contact you and find they have no data left (let’s face it, kids tend to be massive data users), Virgin Mobile will let you do any messaging via Twitter, Whatsapp and Facebook messenger for free - even if y...
- Kim Staples
Free WiFi on your mobile at 3.5 million+ hotspots across the UK. Got questions about upgrading? We've got the answers. How do I know if I can upgrade? Can I upgrade early if I’m on a phone contract? I’ve got a SIM only, can I upgrade to a phone contract? What happens after I've upgraded? Important legal information you need to read.
To get you settled using your new mobile, we’ve put together a few things that we think you need to know. Read on to find out how to get the most from your phone, your tariff and your account.
