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A Call Center Representative or Agent helps customers with their questions and addresses issues regarding products or services. They are responsible for providing support from start to finish to resolve customer inquiries or concerns.
Jan 23, 2024 · Build your own call center representative job description with skills, salaries and more. Duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
May 13, 2022 · Learn about the key requirements, duties, responsibilities, and skills that should be in a call center customer service representative job description. By Paul Peters, Updated May 13, 2022.
Responsibilities for call center customer service representative. Answer incoming calls from customers. Respond to inquiries and questions, handle complaints, troubleshoot problems and provide information. Route calls to the appropriate sales team or branch. Represents the company to customers.
Call center representative duties include providing information about products and services, taking orders, responding to customer complaints, processing returns, and performing countless...
May 13, 2022 · Call Center and Customer Service Job Descriptions. Call Center Representative Job Description. Learn about the key requirements, duties, responsibilities, and skills that should be in a call center representative job description. By Paul Peters, Updated May 13, 2022.
