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The definite selling feature of this hotel is its location, just a block from the heart of Times Square off of Broadway between 48th and 49th street. Except for a large and partially burnt-out sign, the main entrance on Broadway isn't especially grand: The back entrance -- designed for car pickups and dropoffs -- is even more understated: From eith...

When we arrived at 12:30am, the front desk was unoccupied and there were several people in line. Quickly we found out what a mess we were walking into. The traveler in the line ahead of us informed us that the hotel's reservation system was down. Another traveler chimed in that he'd been waiting for a room since 9:30pm, a whole three hours earlier....

We booked a "King Bed Traditional Room Nonsmoking," and that's the type we got -- no upgrade this time. The centerpiece of the small room was the not-quite-king-size bed, which measured an awkward 69 inches wide by 80 inches long. In the back corner of the room, there was a comfortable chaise with a small side table. The room description included a...

When I got back to the hotel from the TPGoffices on the second night, I stopped by the front desk to inquire again about our packages and ask if my request for late checkout was processed. Curious about the check-in speed and details -- and since there was no elite check-in line -- I joined the general check-in line. The agent who helped me was com...

With the drink coupons in hand, Katie and I headed to the lobby bar for our "drink and a light snack." The drink choices were limited to beer, wine or a non-alcoholic beverage and we each opted for a Brooklyn Brewery Lager, one of just three beers on draft. Both were served in Blue Moon glasses. No light snack was provided with the drinks, but we w...

In the back of the lobby bar, there was a small business center stocked with three computers and a printer. One of the three computers was labeled as "available exclusively for printing airline boarding passes." One of the most fascinating aspects of the $30 per night facility fee was the "29,000 square foot New York Sports Club fitness facility." ...

If you want to stay in a major chain hotel in Manhattan, you're typically going to have to pay a lot -- either in points or cash. Meanwhile, the hotels themselves aren't the best versions of that brand, as they realize they're able to fill these properties despite offering a mediocre hotel. Through dozens of nights at Manhattan hotels, I've found f...