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  1. 1. Select Forgot password? If the "Enter password" window is still open select Forgotten your password? If not, select Reset password below, enter the username name for the account you’re trying to reset, and select Next. 2. Verify your identity.

  2. Recover your account. We can help you reset your password and security info. First, enter your Microsoft account and follow the instructions below.

  3. Info. Can't sign in? Follow these steps to reset your Microsoft account password. If you know the email address that you used to set up your Microsoft account (which is used to sign in to your Xbox profile), you can reset your password now: Go to Reset your password and enter your email address.

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