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  1. VEC Central Office 1-866-832-2363 (Please note that this location does not accommodate walk-ins.) Mailing Address P.O. Box 26441 Richmond, VA 23261-6441

  2. The Virginia Employment Commission's Claimant Self-Service (CSS) online portal is available for filing initial claims, reactivating existing claims, and filing weekly claims for unemployment benefits. Note: In order to continue to make improvements for our customers, the VEC has scheduled maintenance every Wednesday from 7:30 p.m. to 10:30 p.m.

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  4. If you are still experiencing difficulties, you can contact Customer Service at CustomerService@vec.virginia.gov (link sends e-mail) or 804-786-4318. NOTE: Do not call this number if you have Unemployment questions. For Unemployment assistance, please call 1-866-832-2363 (Available 8:00am to 4:30pm, Monday - Friday.

    • Requirements to Qualify For Unemployment Insurance
    • Apply For Unemployment Benefits
    • Contact Information Changes
    • Text Telephone Relay/Tty Callers
    • Important Information Regarding Your Claim
    • Special Circumstance Information and Forms
    • Other Resources
    You must have been separated from your employer or had your hours reduced
    You must meet monetary qualification requirements | click here for more info
    You must meet separation qualification requirements | click here for more info
    You must  meet weekly eligibility requirements | click here for more info
    For more information on applying for new unemployment benefits click here

    If you change your address or contact information, or if the address shown on VEC correspondence is incorrect, you may update this information by logging in to your account at https://uidirect.vec.virginia.gov/CSS. If you do not have access to the portal you can send the request in writing by mail or fax. The request must include name, SSN, old add...

    Do you need an ADA Accommodation? Auxiliary aids and services are available upon request to individuals with disabilities. Virginia Relay enables people who are deaf, hard of hearing, Deaf/Blind, or speech disabled to communicate by TTY (text telephone). Individuals who need this service can access the Virginia Relay Center by dialing 711 or 800-82...

    These forms are to be used only after being directed to do so by a VEC representative. 1. VEC B-14 - Physician's Certificate of Health/Request for Medical Information To be used when your medical condition was a factor in your separation from your employer. 2. VEC B-14A - Medical Professional Certificate of Health To be used when your medical condi...

  5. Apr 19, 2020 · Fogg said the best way to get in contact with VEC about problems is by sending an email to customer service at customerservice@vec.virginia.gov with your phone number included so someone can call ...

    • Laura Perrot
  6. If you still can't register for UI Direct, you will have to complete all transactions by telephone. File weekly claims by calling 1-800-897-5630 and follow the prompts to file a continued claim for benefits. Get claim status updates by calling 1-800-897-5630 and following the prompts for claim information. Confirm or update your payment method ...

  7. The Virginia Employment Commission (VEC) will only contact you on matters that directly concern your unemployment insurance claim. You are entering a secure site. Note : In order to provide you with improved service, our systems will be offline for scheduled maintenance every Wednesday from 7:30 p.m. to 10:30 p.m. and every Sunday from 9:00 a.m ...