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  1. VEC Central Office 1-866-832-2363 (Please note that this location does not accommodate walk-ins.) Mailing Address P.O. Box 26441 Richmond, VA 23261-6441

  2. If you have forgotten your username, you can recover your username here. If you have forgotten your password, you can recover your password here. If you are still experiencing difficulties, you can contact Customer Service at CustomerService@vec.virginia.gov. (link sends e-mail) or 804-786-4318.

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  4. Fogg said the best way to get in contact with VEC about problems is by sending an email to customer service at customerservice@vec.virginia.gov with your phone number included so...

  5. Email Notifications. If you receive an email notification to log into your UI Direct portal because you have a message but cannot access your portal, don't worry. All documents loaded to your portal are also mailed to your address on your claim. View a PDF of these Helpful Hints.

  6. The Virginia Employment Commission (VEC) will only contact you on matters that directly concern your unemployment insurance claim. You are entering a secure site. Note : In order to provide you with improved service, our systems will be offline for scheduled maintenance every Wednesday from 7:30 p.m. to 10:30 p.m. and every Sunday from 9:00 a.m ...