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How do I regain access to my MyChart account?
What if I don't remember my MyChart username?
How do I Reset my MyChart password?
How do I recover my MyChart username?
Here are some common questions and answers about MyChart. FAQ. How To. How do I sign up for MyChart? Can I link two accounts? And other frequently asked questions about MyChart.
If you have an email address on file then your MyChart username will be sent to your email account. If you do not remember any of this information, or you do not have a valid email address on file, you will have to contact your MyChart help desk at 866-312-5023 to help you regain access to your MyChart account.
- Video Visits & Virtual Shared Medical Appointments
- Precheck-In
- Mobile Check-In
- Billing and Payment Plans
- Paperless Billing Statements
- Mobile App
- Communicating with Your Care Team
- Your Medical Record
- Test Results
- Medications
What is MyClevelandClinic®?
MyClevelandClinic is everything you know and love about MyChart plus additional services like 24/7 on-demand virtual visitsfor non-emergency concerns. You can log in to the MyClevelandClinic app or website using your MyChart username and password. Learn more or download the apptoday to access the Cleveland Clinic services you trust from a single source.
What equipment do I need for a video visit or virtual shared medical appointment?
Video visits require access to a smartphone, tablet, or computer with a camera, microphone, and speakers. If you wish to participate in a virtual shared medical appointment, the Zoom application must be installed on the device you will use for the visit.
How do I prepare for my video visit or virtual shared medical appointment?
We recommend you complete these steps at least one day prior to your appointment: 1. If you haven’t already, activate your MyChart account. 2. If using a smartphone for your visit, download the MyClevelandClinic app or the MyChart mobile app. 3. Complete PreCheck-Infor your appointment in MyChart. This can be done as early as a week ahead of time. 4. Download Zoom on the device you will be using: 4.1. Install Zoom on a Windows Computer 4.2. Install Zoom on a Mac Computer 4.3. Install Zoom on...
What is PreCheck-In?
PreCheck-In allows you to complete the pre-appointment process ahead of time, from the comfort of home. You can access PreCheck-In for your upcoming appointment in the MyChart mobile app or website as early as a week prior to your visit. With PreCheck-In, you can: 1. Verify and update demographics such as a home address, email address, and phone numbers. 2. Verify and update medical information such as medications, allergies, and current health issues. 3. Verify and update insurance informati...
How long does PreCheck-In take?
The number of steps to complete may vary based on the type of appointment and when you were last seen. We recommend completing PreCheck-In at least one day before your visit to make sure you are prepared for your appointment.
Do I have to sign-up for MyChart to use PreCheck-In?
No. We are now sending PreCheck-In email reminders to all of our established patients with an email address on file. If you do not currently have a MyChart account, you receive a secure link that gives you temporary MyChart access to complete PreCheck-In. For security reasons, when you click the link, you will be asked to confirm your identity by verifying your demographic information. Once you complete PreCheck-In, you will have the option to create a MyChart account for yourself.
Can I check in online for my upcoming appointment?
We’re now offering the ability to complete the check-in process through both the MyClevelandClinic and MyChart mobile apps.*Mobile Check-In is an optional step that notifies your care team when you arrive for your appointment, allowing you to skip the line at the front desk. It is important to note that in order to access this step, you must download either the MyClevelandClinicor the MyChart mobile app and complete the steps below prior to arriving for your appointment. *Nevada locations and...
How do I complete mobile check-in?
You must complete the PreCheck-In process first, available up to seven days ahead of time. Once PreCheck-In is complete, the Mobile Check-In step will be available up to 15 minutes before your appointment. Please do not complete Mobile Check-In before you have arrived in the lobby or waiting area for your visit. If you have multiple appointments on the same day, you will need to check in for each one individually. 1. If you haven’t already, download the MyClevelandClinic or MyChart mobile app...
What are my options for online bill payment?
Manage your account securely and electronically through the MyChart website and mobile app: 1. View your monthly statements and pay your bills, including those of family members under the age of 18 for whom you are responsible. 2. Use a credit card or checking account, and save this information securely for future use. 3. Pay the full account balance at once or a portion. 4. Create or update payment plans with monthly auto-payment. 5. Review all previous payment details. 6. Pay as a guest on...
How do I create or adjust a payment plan?
Once your statement is available, you will have the option to create a payment plan from your Account Summary in MyChart. Creating a payment plan means a set amount will be automatically charged to your credit card or deducted from your bank account on the same date each month. You will be able to choose the amount and the date; however, the system will require a minimum payment based on the total amount owed. You may also update an existing payment plan by changing the monthly amount, paymen...
What does it mean when you say, “transitioning to paperless statements?”
Your billing statements will default to paperless for Cleveland Clinic MyChart users who are responsible for an account(s). We’ll send your statements electronically via MyChart instead of by mail. If you prefer to keep paper statements, you can log in to MyChart and choose to keep getting paper statements.
What if I want to continue receiving paper statements?
You can easily opt-out of getting paperless statements using your MyChart mobile app or by visiting the MyChart website. To opt out and keep getting paper statements, please follow these instructions: 1. Click the Menu button and chooseAccount Summary. 2. Select the Cancel Paperless Billinglink at the bottom of the Billing Summary page. 3. Confirm that you want to cancel paperless billing.
What happens if I don’t realize that I have a statement ready for payment in MyChart and I miss the due date?
If your payment is 60 days past due, we’ll automatically switch your billing statement back to paper, and you’ll receive a paper copy in the mail.
Can I receive notifications through the mobile app?
Yes, mobile app users may opt to receive push notifications on their mobile device when there is new information to view. These notifications will not contain any personal health information.
Can I use my fingerprint or passcode to log in to the mobile app?
Yes, Apple® device users can opt to use a four-digit passcode or fingerprint Touch ID instead of their ID and password to log in to the app, on their Apple devices with iOS version 7 or higher. A passcode is required to log in on the Apple Watch®.
Can I message my Cleveland Clinic provider?
You can send a secure message to your established provider regarding a non-urgent medical concern with Message My Doctor’s Office. A member of your healthcare team will respond within three business days. An established provider is a provider that you have seen within the last three years. Message My Doctor’s Officecannot be used to receive a diagnosis. Please schedule an appointment to address a new health issue or complete an eVisit. 1. Find more tips on using Message My Doctor’s office. If...
Will I get billed for MyChart messages?
Starting November 17, 2022, some MyChart messages will now be billedto your insurance. These are messages that take a longer amount of time for your provider to answer. They might also require your provider to dive into your medical history or look into changes to your treatment plan. MyChart questions like scheduling an appointment, getting a prescription refill or checking in after a procedure will continue to be free.
Why are some messages billed to insurance?
MyChart messaging has become a popular way to seek care at your convenience, saving time spent in the office or connecting through a video visit. The number of messages from patients seeking complex medical advice has increased drastically in recent years, and our providers spend a significant amount of time each day responding to these messages. Insurance companies, Medicaid and Medicare recognize that messaging is another way for patients to receive care. Messages that require more than 5 m...
My Preventive Care recommendations don't seem right to me, what should I do?
Preventive Care procedures are suggested based on your age and gender, and in some cases, your individual health conditions. You are encouraged to discuss this information with your provider during your visit, and they can update any recommendations that may not apply to your specific situation. If you see that you are overdue for a regularly scheduled Preventive Care item, you can request an appointment through the Request An Appointment feature.
How do I view clinical notes?
Most types of provider notes* are accessible in MyChart. To view them, click on a past visit or hospital stay within Upcoming and Past Appointments in the Appointments menu, or click Admissions & Visit Summary/Visit Notes in the Health menu. On the mobile app, tap the Appointments icon and select a past visit or hospital stay. Notes are written in a way for your doctor and other health professionals on your care team to quickly understand your current health status. For help understanding you...
How do I view my orders?
Click Upcoming Ordersin the Appointments Menu. Standing and Future orders will display. Other tests ordered by your physician may appear in your After Visit Summary located in the Past Appointments menu. A Standing Order is a series of two or more of the same test, to be completed at a specified frequency (for example, once a month). A Future Order is a test to be completed within a time frame specified by your provider. If a date displays in the expected date column, your provider would like...
When are my results released?
At Cleveland Clinic we consider patients a part of the care team, and timely access to your health information is an important part of the decision-making process. In our commitment to transparency, patients have access to most test results as soon as they are available. Certain types of results, such as biopsies, are released after a short delay. These results and notes could include sensitive information such as a cancer diagnosis or the sex of your baby. You always have the choice to wait...
Can I see my radiology images?
The text portion of your radiology imaging report can be viewed in Test Results. The actual radiology images are not available at this time. Contact the Radiology Department to request copies of your images (for example, X-Rays or CT Scans).
Why don't all my medications appear in my list?
Your medication list will only show current prescriptions, discontinued medications are not included. Prescriptions from healthcare providers outside of Cleveland Clinic will not appear unless they are documented by your Cleveland Clinic provider.
How do I renew prescriptions?
You may submit a renewal request when you are out of refills for a medication that has been prescribed by a Cleveland Clinic provider. You should provide the following information for a prescription renewal: 1. Your preferred pharmacy. 2. The number of pills (30 or 90 day supply). 3. The number of refills for the prescription. 4. The method by which the renewal should be processed (i.e., should it be sent to the pharmacy or mailed to your home). 5. Any new allergies that you have experienced....
How do I refill prescriptions?
If your prescription is on file at a Cleveland Clinic outpatient pharmacy, you can request refills through MyChart, using the same process to request a renewal. This will send the request directly to the pharmacy, and you will be contacted by phone or text message when your medication is ready for pick-up. If you are out of refills for your medication, your request will be sent to your provider for a renewal. Please note:Refills for Cleveland Clinic mail-order pharmacies cannot be requested i...
If you try to log in unsuccessfully too many times, you might be locked out of the account. In this case, you won't be able to reset your password yourself. For help resetting passwords and regaining access to your account, please reach out to your healthcare organization's MyChart support desk.
If you have an e-mail address on file then your MyChart Username will be sent to your e-mail account. If you do not remember any of this information, or you do not have a valid e-mail address on file, you will have to contact Customer Support at 1-833-395-2035 to help you regain access to your MyChart account.
Steps to recover password. If you forget your password, you will need to verify your username, date of birth and ZIP code. If you do not know any of the information below or you are having trouble recovering your username, contact the MyChart help desk 503-494-5252. Their hours are 7 a.m. to 6 p.m., Monday-Friday.
If you have an email address on file then your MyChart Username will be sent to your email account. If you do not remember any of this information, or you do not have a valid email address on file, you must call MyChart Technical Support at 216.444.1740 or toll-free at 1.866.915.3383 for assistance. If you are calling from our Canada location ...
