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  1. How to sign on to your Key2Benefits online account. Your Key2Benefits card must be activated and a PIN set to enroll into Key2Benefits.com. If you have not activated your card, call the number on the back of your card and follow the prompts to do so.

    • Card Balance

      Check balance online. Sign on. Your card balance will appear...

    • Check Card Status

      See if Key2Benefits card has been mailed. Typically, you’ll...

    • Activated

      Activating your Key2Benefits card is safe, quick, and...

  2. View your current account balance and transaction history online 24/7 at Key2Benefits.com at no charge. • Phone – Call the Key2Benefits Customer Support at 1-866-295-2955 at no charge. • Text – Sign on to Key2Benefits.com and click the “Alerts” tab to enroll in text alerts, including current balance alerts.

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  4. Log in with your NY.gov ID account, Click on Unemployment Services, and; Click on the icon to view your payment history. If the payment has been released, check your debit card account at www.Key2Benefits.com/NYSDOL or call KeyBank Customer Service at (866) 295-2955. Remember, it usually takes at least three weeks to get your first benefit payment.

  5. Enter your 16 digit card number, PIN (selected during the activation process) and confirm the code displayed on the screen. Select a user ID and password for future logons. You will be prompted to set up security challenge questions.

  6. View your current account balance and transaction history online 24/7 at Key2Benefits.com at no charge. • Phone – Call the Key2Benefits Customer Support at 1-866-295-2955 at no charge. • Text – Sign on to Key2Benefits.com and click the “Alerts” tab to enroll in text alerts, including current balance alerts.

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