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  1. AUTHORIZATION PROVIDER PORTAL. For assistance in using the Authorization Provider Portal, download and review the Authorization Provider Portal User Guide (PDF). For any questions or concerns, please contact the provider hotline toll free at 1-866-937-2783 (option "2") from 8 a.m. - 4:30 p.m. Monday through Friday (Central Time).

  2. Feb 19, 2021 · IMPORTANT CHANGE: Effective February 1, 2020 all Family Care services require authorization through the Member’s Care Team. All Family Care authorizations will be available in the MIDAS Provider Portal. Prior Authorization Requirements for Partnership, Medicaid SSI, Family Care, and Medicare Dual Advantage Programs

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  3. Apr 19, 2024 · Family Care Members. Authorization is required prior to rendering ALL services for Family Care; Contact the member’s care team to get an authorization; The member’s care team will enter the authorization. Providers will be able to see and/or print the authorization from the MIDAS portal.

  4. Apr 3, 2018 · Request a re-authorization. Edit an authorization. Check the authorization status. Manage your authorizations anytime… 24 hours a day / 7 days a week! If you are a rendering Home Care provider, HomeBridge can help you receive your authorizations faster, as well as provide statuses in real-time. You can use.

    • What Is Prior Authorization
    • How Community Care Health Makes Decisions About Your Care
    • Independent Medical Review

    Prior Authorization is the process of evaluating medical services prior to the provision of services in order to determine Medical Necessity, appropriateness, and benefit coverage. Services requiring Prior Authorization should not be scheduled until a Provider receives approval from Community Care Health. Read More.

    Community Care Health uses evidence-based guidelines for authorization, modification or denial of health care services. Plan-specific guidelines are developed and reviewed on an ongoing basis by Community Care Health’s chief medical officer, the utilization management committee, and appropriate physicians who assist in identifying community standar...

    You may also be eligible for an independent medical review (IMR). If you’re eligible for an IMR, the IMR process will provide an impartial review of medical decisions made by a health plan related to the medical necessity of a proposed service or treatment, coverage decisions for treatments that are experimental or investigational in nature and pay...

  5. MBHP providers should use the Virtual Gateway to verify Member eligibility prior to services. It is the most up-to-date information available to providers for eligibility verification. MBHP Member Engagement Center 1-800-495-0086 The MBHP Member Engagement Center handles both behavioral health provider and Member questions. To expedite your ...

  6. Contact our Provider Management Department under option number 2 . Contact Care Team first (Option number 3), then by regional office phone number (provider handbook) Leave a detailed message and your call will be returned within two (2) business days

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