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- If the WD external hard drive cannot be detected or fails to show up on your PC, change the USB port (you may try to connect the external hard drive to the motherboard), or connect it using a different USB cable to check if it shows up on the PC.
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Dec 8, 2022 · Drivers are delivered and installed by the Windows and macOS updates. If the drive is not automatically mounted or accessible by the computer, follow the steps in this guide to resolve the issue. Access Warranty Replacement and Data Recovery Options if hardware errors are encountered.
- Change the USB Port/Cable. From the above content, it’s clear that connection issues like faulty USB hubs/cables, dead ports, and unmatched USB ports can cause the “WD external hard drive not showing up” issue.
- Turn USB Root Hub On. If method 1 is unable to help you fix the WD external hard drive not recognized issue, you can try turning the USB Root Hub on to fix this error.
- Assign or Change the Drive Letter. Sometimes, the WD external hard drive may be hidden in your computer for some reasons. In this case, assigning or changing the drive letter is a useful way to show the WD external hard drive.
- Update/Uninstall USB Port and WD External Hard Drive Drivers. Outdated or corrupted USB controllers and WD external hard drive drivers may also cause the “WD external hard drive not showing up” issue.
- Check the WD drive with disk management. Press the Windows + R keys, Type diskmgmt.msc in the dialog box, and press Enter. Locate and right-click on the WD hard drive, then select Initialize Disk.
- Turn on the USB Root Hub. Press the Start button, type devmgmt.msc in the search box, and press Enter to open Device Manager. Expand the Universal Serial Bus controllers.
- Update WD hard disk device drivers. Press the Windows + I keys to open the Settings app. Choose Windows Update and click Advanced option. Select optional updates.
- Disable the USB selective suspend option. Right-click the Start button and select Power Options from the context menu. Choose the power plan you want to modify.
- Check For Hardware Defects
- Assign Drive Letter
- Check Drive Status in WD Drive Utilities
- Use Diskpart Utility
- Make Partition in Another PC
- Update, Reinstall, Or Roll Back Disk Drive
- Update Or Reinstall USB Controllers
- Run Hardware and Device Troubleshooter
- Disable USB Selective Suspend
- Update Your Bios
If the WD My Passport is still not showing up, there are probably hardware defects. So, we recommend checking if the ports are broken. While you’re at it, also examine if the USB cable and the adapter are fine. You never know if one of the USB headers on the motherboard may be damaged. Therefore, we advise plugging the internal cable into another h...
In some cases, the WD My Passport drive shows up on Disk Management, Device Manager, and other utilities but not under Devices and drives in This PC. This happens when a drive letter isn’t assigned, making the computer unable to recognize the external drive. Here’s a quick workaround to this fix: 1. Press Windows + X to launch the Quick Link menu. ...
WD Drive Utilities is a diagnostic tool that lets you check possible drive failures. Additionally, you can use this tool to scan your drive to detect bad sectors and potential drive failures. But before moving forward, you need to download and install this utility from the official Western Digital support page: 1. Firstly, unzip the downloaded item...
Diskpart is a command-line disk partition utility that can be invoked using a run command. This excellent tool lets you manage all the drives and partitions on Windows. So, we recommend trying this out to clean the drive, convert GPT or MBR, create a primary partition, format in NTFS, and assign a letter: 1. Firstly, provoke the Run dialogue box us...
If the problem lies in BIOS, you may need the assistance of another computer where the WD Passport is up and running. Some Windows users claim to have solved the problem by resetting BIOS, deleting the installed device, and making a partition using another PC. Here’s a complete guide on what you should do: 1. First of all, get into BIOS and look fo...
There could also be issues within the disk drivers. This means the WD My Passport external drive is having problems communicating with the connected PC and hence not showing up. Therefore, we advise updating the dedicated drivers: 1. Use the Windows + X hotkey and choose Device Managerfrom the Quick Link menu. 2. Expand Disk Drive and right-click o...
Unlike internal storage drives, the WD Passport and other external HDDs or SSDs have a SATA to USB interface attached to the casing. So, the problem can also lie due to corrupted USB controllers, and here’s how you can fix it: 1. In the Device Manager utility, expand Universal Serial Bus controllers. 2. Here, look for an exclamation sign to identif...
If fixing the device drivers didn’t do the trick, the issue probably lies within the external hard drive. Fortunately, Windows has a built-in Hardware and Device Troubleshooter that fixes bugs and ensures the drive is installed correctly on your computer. Kindly follow the below instructions on how to run this troubleshooter: 1. Open the Start Menu...
The USB Selective Suspendfeature puts the devices in low-power mode when not in use. Although it’s considered good to keep it enabled, we suggest turning it off if your external drive isn’t showing up. Go through the below guide on how to disable it on Windows 11: 1. Press Windows + R and run the controlcommand to open Control Panel. 2. Here, go to...
You’ve probably tried resetting your BIOS already. Now, try updating it to fix possible bugs or add compatibility to the new WD Passport hard drive. However, you need to consider many things before performing an update. Doing it improperly or a power loss during the upgrade can eventually crash your entire system or even damage the motherboard.
May 10, 2024 · Turn to WD HDD Repair Service. Change the USB Port/Cable. Clean Up the Virus. Turn USB Root Hub On. 1. Turn to WD External Hard Drive Repair Services. If you prefer a hard drive repair service, you can turn to EaseUS data recovery service.
Device Not Detected: Troubleshooting your WD Elements on Windows | Western Digital Support - YouTube. Western Digital Support. 3.23K subscribers. Subscribed. 149. 36K views 1 year ago....
Apr 19, 2024 · What should I do when the WD 2TB external hard drive is not showing up on my PC or Disk Management? First, change usb port or usb cable. Reboot the PC into safe mode and check if WD shows up.
