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About signature confirmation. Signature confirmation is an additional service that you can purchase when you ship your items. In certain circumstances, we require that you add signature confirmation in order to receive protections on eBay. Requirements for sellers when shipping orders.
Sep 27, 2022 · 09-27-202212:41 PM. Effective November 1, 2022, we will update how we define evidence of successful delivery for Authenticity Guarantee transactions in our eBay Money Back Guarantee program and Payment dispute seller protections.
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What is the new seller protection update for authenticity guarantee?
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What is eBay authenticity guarantee?
How eBay Authenticity Guarantee works. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. There is no opt in or opt out option. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge.
09-01-202205:42 PM. I purchased a signed item that failed ebay authenticity guarantee because it was listed wrong but is still shipping to me. What do I do now? I want a refund but the seller doesn’t except. Message 1 of 3. latest reply. 0 Helpful.
Dec 28, 2020 · The guarantee covers high-end brands including Rolex, Omega, Brietling, Cartier, Hublot, and more. More brands and models are expected to be added to receive the Authenticity Guarantee in the...
- Coverage, Eligibility Requirements, and Exclusions
- When The Buyer Doesn't Receive An Item
- When The Item Received by The Buyer Doesn't Match The Listing
- EBay Authenticity Guarantee
- When The Seller Doesn't Fulfill Their Return Policy
- Return Requirements and Return Shipping
- Estimated and Actual Delivery Dates
- Appeals and Extensions
- Refunds, Payment Holds and Reimbursements
- Loss of Coverage
eBay Money Back Guarantee applies when: 1. The buyer doesn't receive an item 2. The item received by the buyer doesn't match the listing, for example: 2.1. The seller sent the wrong item, or 2.2. The item arrives broken, damaged, or faulty 3. The seller doesn't fulfill their return policyas stated in the listing As a buyer, for your transaction to ...
Actions and timeframeswhen the buyer doesn't receive an itemDeciding the outcomewhen the buyer doesn't receive an itemExclusions and special coveragewhen the buyer doesn't receive an itemActions and timeframeswhen the item received by the buyer doesn't match the listingDeciding the outcomewhen the item received by the buyer doesn't match the listingExclusions and special coveragewhen the item received by the buyer doesn't match the listingItems that display the Authenticity Guarantee- opens in new window or tabbadge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Authenticity Guarantee purchases are covered b...
Actions and timeframeswhen the seller doesn't fulfill their return policyDeciding the outcomewhen the seller doesn't fulfill their return policyBuyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy.
Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: 1. The estimated delivery date(the latest date in the estimated delivery range that was provided to the buyer at checkout), or 2. The actual delivery date(the date that tracking confirms the item was delivered, or the date that an item was collected...
Appeals
When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. eBay reserves the right to seek reimbursementfrom the seller for amounts refunded to the buyer, if a buyer successfully appeals.
Extensions
In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. 1. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud 2. Extensions may be offered to buyers and sellers in p...
Refunds to buyers
For most purchases, buyers are refunded to their original payment method. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. Currency exchange rate applied to refunds If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issu...
Seller payment holds
If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use- opens in new window or tab.
Seller reimbursements to eBay
If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use- opens in new window or tab. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means.
Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: 1. Voluntarily close a request or case, or 2. Open duplicate claims using other resolution methods, or 3. Engage in fraudulent or abusive buying behavior, or 4. Violate an eBay policy
What is signature confirmation. Signature confirmation (buyer’s signature on the delivery notification) is an additional service offered by providers of postal services. You can purchase it when you ship your items. Under certain circumstances, this service is required to receive eBay Seller protection.
