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Go to the order details page to find your carrier. Your package is shipped using FedEx or UPS. To request that your package is held at a local FedEx/UPS location for pickup, call 1.800.463.3339 (for FedEx) or 1-888-742-5877 (for UPS). You can also set up the request via the FedEx Delivery Manager for packages shipping via FedEx.
Find the online manual for your PlayStation system. Online manuals. Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support.
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- Overview
- Calling, Emailing, or Writing a Letter to PlayStation
- Live-Chatting with Customer Service
- Tweeting Ask PlayStation
PlayStation is a highly popular video game brand produced by Sony Interactive Entertainment that includes consoles, games, online content, and many other forms of gaming media. PlayStation prides itself on its customer service and satisfaction, so if you need to get in touch with them, it’s actually really easy to do so. There are multiple options ...
Dial 1-800-345-7669 to call PlayStation for immediate assistance.
Use any phone to dial the toll-free international number for PlayStation’s customer support between the hours of 8 a.m. and 8 p.m. PST so you can speak directly to a representative. Explain the problem or issue that you’re having so they can assist you.
Calling the customer service line is the fastest way to get in touch with PlayStation for assistance with technical issues or account problems that you’re having.
Have your account information handy so the representative is better able to assist you.
If you call outside of business hours,
explaining your issue and include your contact information so they can call you back.
Go to the PlayStation website at
Open up a web browser and enter the URL into your search bar pull up the official PlayStation website. Allow the web page to full load so all of the features are active. Depending on your location, you may be directed to the PlayStation website that’s relevant for your area.
For instance, if you live in the US, you may be redirected to
No matter where you’re located or what site you’re redirected to, you’ll still be able to access the same features and use the live-chatting service.
If you’re having trouble finding the web page, use a search engine such as
or Bing and enter search terms like “playstation website” to bring up the page.
Open up a web browser and type in the URL to reach the @AskPlayStation Twitter page, or use the Twitter app on your smartphone or tablet to pull it up. Make sure you’re logged in to your account so you can contact the page.
If you don’t have one, you can
Post a Tweet to the page asking them to contact you.
Select the option to post a Tweet to the @AskPlayStation page and type a short message that briefly explains the problem or issue that you’re having. Ask PlayStation support to contact you via your Twitter to help you resolve it.
Posting a Tweet about a problem or question you have about games, online content, or consoles is a great way to get PlayStation’s attention and receive a response.
Don’t include personal or financial information in a public Tweet to keep yourself protected.
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As soon as your order has shipped, we will email you a tracking number. You can go to your order details and select track my order. From there you will receive up to date information about your order. You can also sign up for text notifications on the status and delivery. The tracking link can take up to 48 hours to show up, even after you have ...
Please follow these steps: Look for a note from your carrier to see if there were any delivery instructions. Check with other people in your household or your neighbors to see if they received the package. If you live within an apartment or multi-resident complex, please check with your front desk attendant, mailroom or security and ask if the ...
In case you prefer speaking with a customer service agent directly over the phone, you can call PlayStation’s helpline at 1-800-345-SONY (7669). Before dialing, make sure you have your PSN account details and console serial number ready for a smooth experience. The helpline is open Monday through Friday from 9 AM – 6 PM PT.
Find information about PlayStation products, features and services that are no longer available or are being discontinued. Check important notices. Home
