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What if I Can't Change my PlayStation sign-in method?
What do you need help with? Select a category from below: Login and password. Account management. Family safety. Security and privacy. Account & Security. Find everything you need to know about your account and how to stay safe on PlayStation, including set-up help, log in support and more.
- How to Create an Account
Set up an account for PlayStation Network. Web browser: set...
- Activate Your Ps4
Players on your console can access: Primary PS4 console...
- About Sign-In Issues
Troubleshoot sign-in issues on PSN. Learn how to resolve...
- Update Your Sign in ID
Each account has a unique sign-in ID, which corresponds to a...
- Help With 2-Step Verification Issues
If you still have issues, contact PlayStation Support and...
- Find 2Sv Backup Codes
Go to Settings > Account Management > Account Information >...
- How to Change Privacy Settings
You can limit how visible you are to other users on...
- Ps5 Console Sharing and Offline Play
When you enable Console Sharing and Offline Play, anyone who...
- How to Deactivate a PlayStation Console
How to deactivate a PS5 console. To activate a new...
- Family on PSN
How to add child family members online. Please note, child...
- How to Create an Account
Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support. Need to get in touch? Before you contact PlayStation Support, look up your issue to find helpful information and the relevant contact method.
Connectivity. PlayStation Support. How can we help? Browse help by category. Account & Security. PS Store & Refunds. Tiered Services. Games. Hardware & Repairs. Safety. Secure sign in with passkey. Replace your password with a passkey that is synced across multiple devices.
How to recover your account for PlayStation Network. If you lose access to your passkey or PlayStation™Network (PSN) password, you can recover your account online or on your console. Recover an account with a passkey. Reset password. Can't access email or verification info? Didn't receive a reset email? Change password. Reset a child's password.
Manage your PlayStation Plus subscription. Select a guide below to find out how to check your PlayStation Plus payment date, change your membership plan or cancel your subscription.