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Nursing Interview Questions (with example answers) That Has to Do with Conflict Resolution These are just examples of conflict resolution-style questions with answers. For a detailed explanation of how to answer nursing interview questions dealing with conflict resolution , check out the linked article.
- Overview
- 10 common nursing behavioral interview questions
- Example questions for nursing interviews
Nursing behavioral interview questions test your knowledge of patient care, communication skills, motivation, teamwork and adaptability. Your answers should demonstrate these core skills and provide relevant stories to back up your knowledge and experienceIn this article, we look at behavioral interview questions and answers for nurses to help you ...
When answering behavioral interview questions, consider using the STAR interview response technique, which outlines:
•Situation: Discuss a specific event with enough detail for your interviewer to understand the circumstances. The situation could be from any relevant event, including school, volunteer experience or a previous job.
•Task: What was your objective at the time?
•Action: State what measures you took to address the situation. Make sure to detail your actions so your interviewer can understand your unique role.
•Result: What happened as an outcome of your actions? You can describe your achievements in a way that highlights your strengths as a job candidate.
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1. How would you pacify an aggressive patient?
This question assesses your reaction to a difficult situation. Recruiters ask this question to test your conflict resolution and interpersonal skills. In your answer, provide an example of a situation where a patient didn’t cooperate with treatment or did not adhere to the prescription instructions.A professional nurse needs to have excellent communication such as active listening skills and verbal persuasiveness. That way, you can easily understand the concerns of the patients and their families, influence their attitudes and explain treatment regimens in an accessible way to reduce resistance.Example: “As an experienced nurse, I understand that no two patients are the same regarding treatment and adhering to instruction. I’ve had to deal with many difficult cases. I attempt to control the situation by being patient, showing empathy regarding their condition, trying to understand their concerns, and providing reassurances and a quick solution. Being compassionate and firm is part of the job, and it wins over most patients regardless of how uncooperative they want to be.”
2. How well do you respond to pressure at work?
Nursing requires dedication and a strong ability to work well under pressure. This question checks your perseverance, commitment and time management skills, among others. In your answer, demonstrate your ability to maintain emotional strength even when there is a lot of pressure on you to deliver peak performance.Outline some stress management techniques you used to stay on top of the situation. Do you have a particular relaxation technique? Do you take short breaks to exercise to get endorphins flowing? Perhaps you maintain a journal where you write your feelings of gratitude for being able to help others in their times of need. Whatever you do to manage your stress, mention it with examples to buttress your points.Example: “Being a CNA candidate with more than 8 years of experience, I understand the high-stress nature of my work and I can handle any challenges that come my way. Colleagues know I can keep my cool under pressure and multitasking isn’t a big deal for me. There was a time when the victims of a multiple-car accident were rushed to the ER ward of the hospital where I worked. It was at night and the hospital was not running at full capacity. As the most senior nurse present, I rallied everybody who knew how to manage trauma patients, and we were able to stabilize the victims until more experienced hands were available. It was a trying time for everybody, but we pulled through without losing any of the patients.”
3. How do you manage an uncooperative colleague?
With this interview question, the interviewer is trying to assess your presence of mind, interpersonal skills and conflict resolution skills. Demonstrate these skills with a relevant example.Example: “As a nursing supervisor, I once worked with a colleague who always disputed any diagnosis I made in the presence of doctors. People who know me understand that I strive to maintain workplace cohesiveness and resolve any differences I have with others as soon as I learn of them. At first, I didn’t put much thought into it, but eventually, I realized the attacks were deliberate. I asked her to tell me the problem or I would have to report the issue to the HR department. She stated that she felt the senior doctors favored me more than her. She apologized, and our work continued without incident.”
Situation & Task: “In my previous role as an ER nurse, a conflict arose between a fellow nurse and myself over the treatment plan for a patient. We both had the patient’s best interest at heart, but disagreed on the best course of action.”. Action: “I asked the nurse if we could step aside and discuss the situation.
- That's perfectly fine! You can talk about minor disagreements or conflicts from other areas of your life, such as school or volunteer work. The key...
- While it's important to provide context, your focus should be on the resolution. This is your opportunity to showcase your problem-solving and inte...
- In real life, not every conflict is neatly resolved. It's okay to share examples where the outcome wasn't ideal. The important thing is to demonstr...
- While professional examples are ideal, non-professional examples can be used as a last resort. If you decide to use a non-professional example, mak...
- Sometimes, conflicts remain unresolved despite our best efforts. If you choose to share such an example, focus on your actions and what you learned...
- The 'STAR' method is a structured way of responding to behavioral interview questions. It stands for Situation, Task, Action, and Result. It's a wa...
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- Nursing interview conflict example 1. I remember one time when I was working on the night shift. A patient started acting out and becoming disruptive. Another nurse and I got into a disagreement about how to handle the situation.
- Nursing interview conflict with coworker example 2. I once disagreed with a coworker about how to handle a patient’s medication. I felt like my way was the best way, but she disagreed.
- Example answer 3. I remember this one time when the wife of a patient became hostile and started yelling at me. I tried to stay calm and professional, but she just kept getting angrier and angrier.
- Example answer 4. I remember this one time when I was working on a med-surg unit. See also: Med-Surg Nurse Interview Questions. My supervisor asked me to take on a new patient who had just been transferred from the ICU.
Apr 30, 2024 · Sample Nurse Interview Questions: Time Management. Nurses are masters at multitasking - for example, managing multiple patients and administering medication on time while maintaining detailed notes. Tell stories about your punctuality, ability to meet deadlines, and how you remain organized through it all. 1.
Nursing Conflict Interview Questions and Answers. 1. How would you communicate with a difficult patient? To resolve conflict with difficult patients, the first thing I do is actively listen to what the person has to say. If patient is angry, I will acknowledge his anger and then respond with an empathetic statement.
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Jul 7, 2024 · We quickly developed a corrective action plan and communicated transparently with the patient’s family. The incident prompted us to implement a double-check system to prevent future errors. 2. Team Communication Breakdown: During a busy shift, there was a miscommunication among the nursing team, leading to incomplete patient handovers.
