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- Customer responsiveness is a measure of how quickly and efficiently an organization responds to the needs of its customers. It is determined by assessing how quickly customer inquiries and complaints are answered and how effectively recommendations are implemented and feedback is received.
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We identified three distinct but overlapping conceptualisations of responsiveness in the literature, corresponding to domains of literature relating to service quality; inequalities and the needs of diverse groups (in health or other services); and consumerism and patient involvement.
- Carolyn Tarrant, Emma Angell, Richard Baker, Mary Boulton, George Freeman, Patricia Wilkie, Peter Ja...
- 2014/11
- 2014
People also ask
How do you measure health and responsiveness?
What is responsiveness measurement?
How is responsiveness a measure of health system performance?
How do we measure the distribution of responsiveness?
We define the first as “internal responsiveness,” which characterizes the ability of a measure to change over a prespecified time frame, and the second as “external responsiveness,” which reflects the extent to which change in a measure relates to corresponding change in a reference measure of clinical or health status.
May 1, 2000 · The internal responsiveness of a measure, evaluated by either of these methods, will depend upon both the particular treatment and the particular outcomes used to determine treatment efficacy. We use the term “external responsiveness” to define the second aspect of responsiveness.
- Janice A. Husted, Richard J. Cook, Vern T. Farewell, Dafna D. Gladman
- 2000
A review of the literature suggests there are two major aspects of responsiveness. We define the first as "internal responsiveness," which characterizes the ability of a measure to change over a prespecified time frame, and the second as "external responsiveness, " which reflects the extent to which ….
- Janice A. Husted, Richard J. Cook, Vern T. Farewell, Dafna D. Gladman
- 2000
When measuring health and responsiveness it is important to measure both the level of achievement (average over the whole population) as well as the distribution (equitable spread of this achievement to all segments of the population). Responsiveness as an intrinsic goal has the following values:
Jun 1, 2000 · The most classical approach to measure responsiveness is to study the true improvement that occurred to the intervention in patients and then to calculate its effect size.
Sep 7, 2011 · We will discuss the relationship between responsiveness and validity, taking responsiveness as an aspect of validity, in a longitudinal context. We will also elaborate on the definition of responsiveness and the impact of this definition on the assessment of responsiveness.
