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Jun 23, 2023 · Restart the Alexa-enabled device. Power off or unplug the Echo or Alexa-enabled device, turn it back on, then connect to Wi-Fi again. Sometimes this kind of physical reboot of an Alexa-enabled device can fix the problem. Confirm that the Wi-Fi password is correct. If the hardware is working properly, find another device on your Wi-Fi network ...
Jun 23, 2022 · Step 1: Check your internet credentials. Open the Alexa app on your phone. Tap Devices at the bottom. Select your Echo device and tap the Settings button at the top right. Tap Change next to the ...
- Keyan Riddick
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Why is my Alexa device not connecting to Wi-Fi?
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How to get Alexa to work again?
Disconnect from the network that you’re using (MyHome-2.4) and try to connect to the other one (MyHome-5). If your Wi-Fi password recently changed, Update the Wi-Fi Settings for Your Echo Device or Update the Wi-Fi Settings on Your Echo Show. If your device is still having intermittent connection issues, Reset Your Echo Device.
- Restart your devices. When you notice your device isn’t connected to your Wi-Fi network, the first step is to restart it. Simply power off and on your router and Alexa device.
- Check if the Router is turned on. If the device turns on successfully still without a Wi-Fi connection, move to the router. Make sure the router is on.
- Check if the device is within range. If both devices are on and functioning, the next thing to observe is the Wi-Fi range. You have to ensure your Alexa device is within your router’s range.
- Crowded Wi-Fi. A crowded Wi-Fi network can very easily distort and interrupt your internet connection. If you have many devices depending on the same Wi-Fi network, speed and connectivity are always compromised.
- Confirm that your Wi-Fi network name and password are correct. If you're having trouble connecting your virtual assistant to the internet, you should first make sure the correct wireless network and password are set up on your device.
- Check your internet connection. If you're now sure that your device is connected to Wi-Fi, confirm your internet connection is working properly. With your tablet, computer, or phone, connect to Wi-Fi and check your signal strength, then open a web browser or try getting online.
- Change the band Alexa is connecting to. If you have a dual-band router, it comes with two Wi-Fi frequencies: 2.4 Ghz and 5 Ghz. The 2.4 GHz frequency band works better at certain distances, so switching to it can boost the signal strength of your router.
- Restart your Alexa-enabled device. Sometimes, a simple restart is all you need to get your Alexa device back online. Just unplug your device or the power adapter from the outlet, wait about 10 seconds, then plug it back in and connect to Wi-Fi.
Nov 22, 2021 · Select your Alexa device, then tap on the cog at the top-right. Finally, to the right of the Wi-Fi network, tap Change . Go through the process of setting up your Wi-Fi again and enter your router’s password. Remember, if you or someone else has changed it, you’ll need to enter the new one during the setup process. 5.
Jan 21, 2022 · 5 ways to get Alexa connected to Wi-Fi. 1. First, check another device – your phone, ideally – to see if it has an internet connection. Be sure to turn off mobile data to force it to use Wi-Fi and then open a web browser and check you can load web pages. This will tell you if it’s your Echo or your router.
