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  1. If there is a last-chance product you want to try, we recommend purchasing it as soon as possible before it’s gone for good. If you’re unable to find a favorite Bobbi Brown product because it’s been discontinued, contact our Gone but Not Forgotten team at (800) 216-7173 for help finding an alternative for you.

  2. DISCONTINUED PRODUCTS. In order to continue offering new innovations in formulas and ingredients, we have discontinued some of our products. But don’t worry—we’re happy to help find the perfect replacement.

  3. The following brands participate: Aveda, Aramis, Bobbi Brown Cosmetics, Bumble and bumble, Clinique, Darphin, Estée Lauder, GLAMGLOW, Jo Malone London, Lab Series, La Mer, M·A·C, Origins, and TOM FORD. The Gone But Not Forgotten program is available to consumers within the United States.

  4. Apr 9, 2024 · Estée Lauder Companies' Gone but Not Forgotten program could have the solution. The team will search high and low for any product discontinued in the last 24 months from one of its 18 participating beauty brands (including Clinique, Bumble and bumble, and MAC). There's no guarantee, but if the team's super-sleuths find your favorites, you can ...

  5. Sep 6, 2019 · Can you tell me about the Gone but Not Forgotten program? Let us help you find your favorite product! To learn more about how our Gone But Not Forgotten team might help you locate your product, please visit us at

  6. Nov 12, 2015 · If your product of choice is under the Estee Lauder brand umbrella—like MAC, Clinique, or Bobbi Brown to name a few—make sure to bookmark their Gone But Not Forgotten page, and get...

  7. Oct 18, 2017 · On that note, Estée Lauder has a "Gone but Not Forgotten" program that does the legwork for you. All you have to do is email the company and it’ll track down discontinued products (of up to 36 months!) from its lines, which include Bobbi Brown, MAC Cosmetics, Clinique, DKNY Fragrances, Tom Ford Beauty and more.

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