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Select the product you need help with. We'll show you self-help options first. Additional help is available if you need it, including live chat with a Microsoft specialist. Microsoft 365. Office. Windows. Xbox. Surface devices. Copilot.
Jul 25, 2023 · What is live chat support? Live chat support is a way for customers to have real-time, back-and-forth conversations with support agents. Using live chat software embedded on a company’s website, customers can send their questions to a person who can quickly reply to them in the same small window.
- HubSpot. HubSpot's Service Hub includes a variety of customer service and support tools that can be used to create an omni-channel experience. One of its most notable features is its live chat and conversations inbox that allows users to centralize email, phone, and chat cases into one accessible location.
- LiveChat. LiveChat is a messaging app that offers a variety of unique features for its live chat service. It can be integrated with most CRM's and website platforms.
- MobileMonkey. Giving customers the ability to use the chat app that’s already on their phone means that they’ll start more conversations with you. And when customers use live chat in their customer journey, it leads to more downstream revenue.
- HelpCrunch Live Chat. HelpCrunch is an all-in-one customer support solution offering robust live chat features. Support managers can adjust the chat widget’s look by tweaking its colors, buttons, icons, and wallpapers.
Oct 26, 2022 · What is live chat support. How live chat matches evolving customer needs. Live chat benefits: Why chat is the best support channel. The benefits of live chat support by industry. Checklist: How to spot a good live chat provider. How to get started with live chat support. How to make the most out of live chat support.
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Jan 17, 2024 · What is live chat support? Live chat support is a way for customers to get help through instant messaging platforms. It happens on a 1:1 level, often via a company’s website. Live chat can take a few forms. For example, it can be a proactive chat pop-up— think of a chat box appearing on your screen and asking if you need help.
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Feb 9, 2023 · The solution is simple: install live chat on your website and start having conversations with people right where they are. With that in mind, we’ve put together this comprehensive guide to help you understand how to make live chat work for you and your business. What is live chat?
1. Help Scout. Best live chat tool for complete customer service. Help Scout offers a great solution for those looking to start using chat. Help Scout's messaging widget, Beacon, lets you provide live chat support, serve customers relevant knowledge base articles, and provide customers with a way to email you when live support isn't available.
