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- Overview
- I'm a Service Admin/Microsoft representative, and at least one user I added already through the Manage Users page hasn't received a registration invitation email. What should I do next?
This article contains frequently asked questions about Services Hub Sign-in.
If you don't find the answer to your question here, leave a comment on this page to let us know and we'll consider adding your question to the article.
How do I become a registered Services Hub user?
If you're on your first attempt to sign in to Services Hub, and you see a message saying:
"Registration required. You must be a registered user to access this website. Look for an invitation email with a link to register. Or, if you've already registered, make sure you're signing in with the same account that you used before. Contact your Microsoft representative to submit a technical support ticket with Services Hub Team if you need further assistance."
Look for an invitation email from Microsoft Services (msservices@e-mail.microsoft.com). Follow the registration instructions and details the email provides.
Ask the user(s) to look in all email folders for any emails sent from Microsoft Services under msservices@e-mail.microsoft.com. If they can't find email(s) in any folder, including their Junk folder, go to the Manage Users page and select the "Resend" link that's next to "Invite sent". You can also use the Manage Users page to completely remove and readd the user(s) instead.
Can I invite someone who has an Microsoft Entra Directory account but no email address associated with it?
Yes. There are two ways to achieve this invitation process:
Option 1: Same Microsoft Entra environment
An existing Services Hub user who has "Invite User" permissions and is associated with the target Microsoft Entra Directory environment can use the UPN@domain format to invite a user to Services Hub. (Example: contoso@contoso.onmicrosoft.com.)
In this scenario, both users are part of the same Microsoft Entra environment, so the new user doesn't need an email associated with their account. They can log directly into Services Hub once they've been invited.
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Oct 3, 2023 · Sign in to Services Hub to get started. Explore the Services Hub Documentation. Our documentation provides you with information about the features and capabilities of the Services Hub through various options such as videos, getting started resources, and feature articles. Get Started with Services Hub
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Sep 20, 2023 · If you have already registered, then browse to https://serviceshub.microsoft.com and click the "Sign In" link. To learn more about roles and the registration options, visit the Roles and Registration documentation and review our Services Hub Registration and Sign-in FAQ.
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