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Dec 15, 2023 · Option 2: Separate Microsoft Entra environment. If there's no other user associated with the same Microsoft Entra environment, use the following steps to invite a new user to Services Hub. Sign in to Services Hub with an account that has the "Invite Users" permission. Go to the Manage Users page:
Dec 15, 2023 · If a user is completely new and hasn't signed in to the Services Hub before, they can't log in until the service is back up and we can verify their user permissions and roles. Add individual users. If you have the "Invite users" permission, you can invite other people from your team or organization to your Services Hub workspace.
To get started, follow these four steps. Register with the Services Hub and review the Services Hub registration email. Invite others on your team. Make sure to invite others on your team to the Services Hub who will be your named support contacts. Then set permissions on the Manage Users page to allow them to see their access ID and password.
Gain greater visibility and more control over your support requests by managing them in one central location.
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