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- DictionaryCus·tom·er serv·ice
noun
- 1. the assistance and advice provided by a company to those people who buy or use its products or services.
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Jul 7, 2023 · Customer service refers to support and assistance given before, during and after customers purchase a product or service. It includes a wide range of activities such as:...
Feb 21, 2024 · Customer service is the support, assistance, and advice provided by a company to its customers both before and after they buy or use its products or...
Sep 22, 2023 · Simply put, customer service is helping customers solve problems, teaching them how to use products, and answering questions. The definition is in the name of the concept — customer service is about serving the needs of customers.
Nov 29, 2023 · What is customer service? Customer service is a team that helps customers solve problems they encounter with a business's products or services. As a customer service representative, you may help a customer before or after they complete a purchase. Some duties may include: Asking and answering a customer’s questions
Today, customer service means delivering proactive and immediate support to customers anytime on the channel of their choice — phone, email, text, chat, and more. Customer service is so important that it is now considered a strategic function for organizations across industries.
Mar 5, 2024 · Customer service is the support you offer customers throughout a business relationship. Learn why it’s important and assess your own customer service aptitude. By Teresa Anania, Staff writer. Last updated March 5, 2024. Download score card. Customer service definition.
CUSTOMER SERVICE definition: 1. the part of an organization that answers customers' questions, exchanges goods that are not…. Learn more.
